Msw006
(Msw006)
November 26, 2018, 3:53pm
1
My Classic App was working until 30 mins ago. I just can’t login at all. Keeps referring me to the “New User” or “Existing User” page. Anyone facing same issue currently?
jkp
November 26, 2018, 4:04pm
2
I have seen two different threads on the same issue since yesterday. Here is one…
Hi guys I’m having an issue with my smartthings classic app. My Smartthings Classic app will no longer login. I am in a perpetual loop. When I open the app I get a screen, new user or existing, click existing, enter email, opens browser, asks if I agree, takes me to the app, two seconds later the whole process starts again!
I am using a Moto G5 Plus and it’s been fine for over a year. I reinstalled the app and that seems to have kicked me out. My account and the app works on my iPhone and Samsung tablet A8. I just installed it on my Samsung A10 and the same loop and login issues exist. Seems like new installations causes it.
I’ve tried clearing the cache…no joy.
Any thoughts?
As always, you should report it to ST support at https://support.smartthings.com
mpugazh
(Pugazhendhi M)
November 28, 2018, 3:29am
3
Hi,
If you are Samsung account user, try login as a new user.
Thanks and regards,
Pugazhendhi M
mpugazh
(Pugazhendhi M)
November 28, 2018, 3:33am
4
But doing so is not showing devices, So that wont work,
Report this to suppor.t
Thanks.
Pugazh