I have a few Z-wave switches around the house. All of them works well when handling them via the system. However, two of them does not get an updated status when i toggle them physicaly. In other words when I click the button on the wall smartthings does not notice that it has been turned on/off.
Range should not be an issue as one of them is 3m away from the hub. Also the work well other than the physical on/off issue.
The raw description looks like something went wrong when pairing. All of those zeros in the fingerprint, and then none of the listed command classes correspond to the commands need to operate a dimmer. Do the raw descriptions of the ones that are working look the same?
My thought would be to try an exclude and then include them again.
If you want to try to troubleshoot before excluding, then in addition to @JDRoberts point about parameter 3, the other thing to check would be whether the hub is included in the device’s association group 1. Both of those could be checked/corrected with Tweaker.
Both of those should be set correctly with a factory reset (the manual says to hold the action button for 10+ seconds) and clean pairing. So if you decide to just go with exclusion, I would exclude, then factory reset, then include.
As @philh30 said, you can use the tweaker. But based on the other things he noted, it does sound like the pairing failed and so it just put zeros in all the parameters. I would agree it’s probably best to just do a factory reset and then add the device again so you get everything cleaned up.