Schlage Connect BE469 Zwave Plus ZWAVE_S0_DOWNGRADE

I just purchased SmartThings v3 hub and BE469ZP Schlage Connect Smart Deadbolt. The instruction packet of the Schlage Connect Plus has a Z-Wave Plus logo, a DSK code, and a five digit code in a box (Not the lock programming code, but another code).

During pairing, the SmartThings (new app) app says: Remove the battery cover and press the button. If you are pairing using a QR code, Scan the QR code and then press the button. There is no option, however, to scan a QR code.

I am able to successfully pair the lock to the SmartThings hub, but upon pairing, an error message says “Some security features not supported. Your device has been connected, but it isn’t using the highest level of security. Use a newer Z-Wave device for the highest security.”

In IDE, the lock is correctly identified as Schlage COnnect Smart Deadbolt Door Lock, but in the Data section, it says: networkSecurityLevel: ZWAVE_S0_DOWNGRADE.

AFAIK, The networkSecurityLevel is supposed to say ZWAVE_S2, but I am unsure.

Any help would be appreciated. Thank you.

Schlage is ‘looking into this’ and SmartThings support apologized for not being able to help - because they couldn’t see the networkSecurityLevel from their side of IDE.

Interesting. They’ve been working on S2 support, but I haven’t heard it’s officially ready yet. @Kianoosh_Karami looks like S2 is close?

Their website (https://www.schlage.com/en/home/smart-locks/connect-zwave.html) says “The Schlage Connect Smart Deadbolt includes the highest industry security standards. By incorporating Z-Wave Plus S2 enhanced security, the Schlage Connect Smart Deadbolt provides an additional layer of encryption and protection from anyone attempting to access your smart home.”

Looks like it’s supposed to work. Fingers crossed that somebody has been successful with this!

Yes, the lock supports it. The SmartThings hub and/or app does not.

Ahhh… That’s sad.

See this post for a detailed explanation and what to do when the hub is ready with S2 security:

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