Hey everyone. I’m unfortunately having some issues with my Schlage Connect door lock, that hopefully someone might have the answer to.
I am unfortunately one of the people affected by the phase out of the ADT SmartThings Hub, and therefore ordered one of the new Aeotec Hubs. I’ve been slowly trying to move over some of my devices to the Aeotec Hub, but am having issues with one device. The Schlage Connect Z-Wave door lock.
Obviously reading through other thread posts, it is apparent that people have issues getting this device to pair correctly to their Hubs, but I have followed the guidance out there, and have tried every variation I can think of and unfortunately it does not pair to my new Aeotec Hub. To hopefully help condence my post/question, below are the details to my issue:
*The Schlage properly deletes from my ADT ST Hub on the ST app. Following that I do a general exclusion (which is successful and shows 1 device deleted) from my Aeotec Hub. Then I reboot the Aeotec Hub, and perform a Schlage factory reset. Following that I attempt to add the lock using the ST app (with the Hub less than 1’ away from the lock) . The lock never successfully pairs to the Hub, the Schlage lock indicates failure pairing, and the ST app stays in the attempting to add the device screen until I manually cancel it within the app.
*Sometimes after doing this, a generic Z-Wave device will show added within the ST app, and IDE; but, it is unresponsive, even if I change the Device Handler to Door Lock.
*After excluding, and resetting the lock, I am able to pair the Schlage lock back to my ADT Hub no problem. It adds within seconds, and actually pairs up with the ADT Hub that is mounted on a wall about 20’ away. It is actually surprising how easily is pairs with the ADT Hub.
*I currently have no custom Device Handlers on IDE, and I have factory reset the Aeotec Hub once already. Unfortunately it hasn’t made a difference. Also, I paired a Z-Wave GE/Jasco light switch no problem to the Aeotec Hub. This issue is specifically with just this Schlage lock.
If anyone has any ideas I appreciate it. I am wondering whether there is a firmware incompatibility with the latest v3 firmware…or perhaps am hoping it is that since that might mean it can be resolved eventually. Has anyone who has recently received their Aeotec Hub, been able to pair a Schlage Connect lock? I realize that is a long shot since the Hub is fairly new, although if it is just the Samsung v3 Hub, then perhaps someone with a Schlage lock has paired to that and can give some input.
Thanks again everyone…long post I know.