Got a real bizarre problem here folks.
I wanted to add a GE toggle switch next to an existing one in the same 3 gang box. Wired up fine. When I went to add it I got this warning I’d never seen before that it didn’t connect securely and to go into exlcude mode to take it out and re add it. I did that but I got the same warning message so I said ‘Skip’ and it shows up in the app but offline. Also could not change the name of it…but I CAN in the graph API and it updates the label in the app but still shows offline.
Troubleshooting some more I thought maybe the switch was bad. Well stupid me I removed a known working switch in the same box and when I tried to re add it I GET THE SAME ERROR and now it is showing offline!!!
So now I’m hosed on both, to just pursue the insanity I added a switch that I had been meaning to pair but hadn’t as it wasn’t important. SAME ERROR and showing offline!
But now here is where things go sideways. If I look at the history of the switch it will show current times when the switch is turned off and on! So messages are getting to the hub and conversely to the app.
WHAT IS GOING ON HERE!?!?
I worked with Smartthings support, tried a Z-wave repair, tried several zwave exludes and re adds. I moved the hub to another location and BRIEFLY the switches showed online, but that was when i went to go rename on in Graph API and it updated the app and showed offline again!
I could really use some clues on this as Smartthings support have no idea.