Many different people in both the US and UK reporting that many different kinds of devices, both physical and virtual, are showing as online in the groovy platform, including the IDE, but off-line in the app. This is happening to devices that were added recently, regardless of the type of device and regardless of whether it previously worked. So far it has been reported for some Z wave devices, some zigbee devices, and several different types of virtual devices.
No idea what the problem is, and no workarounds have been reported yet, but it’s definitely real.
Here’s one thread with particularly good screenshots. Note that the devices affected include one mains powered and one battery powered Z wave device, both using a stock DTH.
If this is a physical device using a standard DTH, please report it to support. The more people who report it, the sooner they will start paying attention to it.
If you are using a custom DTH, it’s probably not worth bothering reporting.
So far there are at least seven different threads discussing this, although not everyone realizes what the common issue is. (Recently added device showing as off-line in the new platform, but online in the IDE.) @nathancu did much of the initial research, and deserves a lot of credit for identifying the common cause.
@prjct92eh2 reports this has now been added to the official status page, so thanks also to all those who reported it to support.