Iris Z-Wave Garage Door Controller: ZWAVE_S0_FAILED

[David_Waltermyer (davedogcaddy)]

I have two Iris Z-Wave Garage Door Controllers, both have been working well for years. I think these are just Re-branded GoControl/Linear devices. Recently one stopped working and showed up as ‘unavailable’ - I had this happen once before a year or two ago and ended up having to exclude the device & re-add it. So I did that, it picked it back up - but it’s still unresponsive, and shows:

networkSecurityLevel: ZWAVE_S0_FAILED

I’ve excluded it again and tried re-adding it. Same results. Eventually it goes back to ‘unavailable’.

Also even though I’m choosing the Iris branded option when re-adding it, it is picking it up as a " Linear GoControl Garage Door Opener Device" - probably doesn’t matter, but I figured I’d add that bit of info.

HELP! How can I get this thing back online. Usually I can work through these things but I’m stumped.

P.S. Still using SmartThings Classic.

[JDRoberts]

Contact support. That’s an officially supported device, and there have been some glitches with Z wave classic devices recently, you may have run into that.

The messages saying that it tried to join securely using the older security protocol and that failed. That’s pretty common. It may not even be related to the “unavailable“ message.

And, yes, Nortek released the same device under multiple brand names. That shouldn’t make any difference.

FAQ: Question about GoControl--Is it the same as Linear?

Hey guys I’m looking at adding this to my garage door but am kind of confused. When looking on Amazon I’d showing the gocontrol item but it’s also snowing some others with different names. The hardware looks identical but it had different names on it. What’s the difference with these?

[David_Waltermyer (davedogcaddy)]

thank you. I tried one last time (this time with a reboot of the hub) - no dice. I’ve emailed support. fingers crossed!

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

Bring it within 5ft of the hub, exclude it and then try to pair it. Also do a factory reset, sometimes it helps.

[David_Waltermyer (davedogcaddy)]

thank you so much for the input! Support suggested I use the new app to add it. I’ve never used the new app. Considering the trouble it would be to take down the device I decided to try the new app first. It added it, and now shows up normally in the old app as well! I will say the new app is hot garbage IMO. Also the new app won’t control the garage door opener…

In IDE the data now shows " networkSecurityLevel: ZWAVE_S0_LEGACY"

which is different from what my other incidental zwave garage door opener shows

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

That’s normal with the new firmware and doesn’t impact any functionality. See this topic for a detailed explanation:

Yale conexis L1 z wave module 2 security

The spec is constantly evolving. Last week they released more updates. It’s a continuous process. Long story short, it will be an automatic update to the hub firmware. However two things to note: Any paired devices will need to be re paired to use the S2 standard, the mode is set while pairing Not all advanced features are used automatically with a firmware update. The advanced features depend on the DTH, for example this one is designed to support zwave plus features based on the lock model and will support additional features in future as applicable. However S0 vs S2 should not impede any basic lock functionality and advanced features can always be addressed in DTH updates.

[David_Waltermyer (davedogcaddy)]

Thanks again. You’ve been very helpful