I bought the Iris branded version of this controller and every few months the issue I have is that they stop responding. For example, right now, one garage is stuck on ‘Opening’. This state will not change unless I unplug the unit, plug it back in and then open and close from the button a few times. It’s as if it loses sync/connectivity?
My second unit rarely gets stuck on ‘Opening’. Instead, I try to use the app to open the garage and it will show ‘Opening’ but nothing happens. If I refresh the screen, the OSD in the app says ‘Closed’. Again, I need to reboot the unit and open/close the door a few times to regain connectivity.
Once I do the reboot/re-sync, I will be good for a few months until it happens again. Of course, I only learn that it’s not working once I actually need to use it to let someone in remotely, which really has defeated the purpose of the unit :(.
From my research, it seems this is a common problem with this unit. With that said, are there any reliable alternatives that I can pair up to smartthings?