Hub Firmware Release Notes - OTA - 16.9 - V2

Thanks for the information @posborne. What would be great is a way for us to enable/disable or at the very least adjust the health check interval. This should give us a bit of a respite from the false alarms we’re getting. I have been able to confirm for some time now that all of my false alarms occur at or just after a 5minute report.

Just for completeness I was using the recommended Panasonic ones the sensors come with one fresh out of a spare sensor the other out of the package …

Sensors are now removed and sold and will be replaced by Fibaro sensors which I have working in some areas already which never gave me any issues … which in fact leads to everything ST has been removed and replaced with other available options except the hub …

Offline online feature already active via IDE.

Evergreen batteries I got from battery source fit perfect. I can’t comprehend the size difference for the same type of battery. It’s would be like some AA batteries are shorter then others.

My sensors are sold mate, wont be an issue for me from here onwards the replacements are working perfectly fine in other areas of the house already and I expect the true replacements any minute thanks to amazon prime so I dont expect any trouble here to be honest …

Some good information here unfortunately when I logged a case I wasnt told any of this but people wanted to do ‘tests’ or implement changes I didnt see as a valid solution while my sensors were going off lighting the kitchen and hall way all the time and potentially triggering alarms in my absence if I hadnt disabled the alarms …
So easy but expensive fix for me was to move to Fibaro sensors thats I use in other areas already where I wanted lux measures in addition …

All in all it seems that your pre-prod testing might be too short and you may want an option for people to allow beta code to be adapted rather than pushing it to the masses and then seeing all the complaints in the forum … my system was stable for months which was a relief for a change prior to the recent changes - and I believe I have seen this comment multiple times before …

Dont test on customer site unless the customer agrees or is aware of potential issues with the option to revert back to last known good state - cant be too difficult to support 2 hub versions or even 3 - current/previous/beta …


I have been having various issues documented at this link and hopefully fixed as per this link
In summary - was having issues with a multi-purpose sensor, which led me to reset zigmee mesh, which screwed everything up, which led me to factory reset hub, after which reset sensors would not get discovered and then finally fixed as per procedure in above links.

Some points to note - I have a case open with support on checkinterval going from 720 to 7260 seconds for certain sensors which then leads to them being stuck in open/close/active/inactive and eventually going offline. Support was not very helpful on this and had no idea on checkinterval issues. After the firmware update these issues probably worsened which led me to resets. etc detailed in my links above. The offending sensors shipped with LIXING batteries, however switching to panasonic after the issues has not helped. Putting lixing batteries into working sensors screwed them up as well. However now after the full reset and rebuild, things seem fine. Did have an osram led bulb in my network, which I got rid off before the rebuild!

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new user here… enabled OTA and all my zigbee sensors weren’t working correctly (motion sensors not detecting motion, light bulbs not responding)

disabled OTA and all seems to be fine again… guess i’ll leave it off… if it works, don’t fix it eh…

They won’t work while they are updating.

I have had ST replace a motion sensor that went faulty after this upgrade.
All has been working well but reading the reports in this thread I decided to disable OTA to see what would happen.
Oh dear. Since then the new motion sensor has either shown permanent motion or fails to detect motion.
I have tried resetting the sensor numerous times.
I have just reset again and enabled OTA to see how things go now.
Happy days. :smile:

Well hmmm… I have also disabled OTA per the suggestions and am continuing to have all my ST ZigBee devices get “stuck” reporting. I haven’t tried re-enabling OTA as I was getting so many false positives that way.

However last night was a real doozy. We had multiple false positives that the lights in the house made it look like a disco and the garage door kept sending SMS texts.

With the fact that the z-wave devices have started acting flaky now as well, I’m at a loss of how to salvage the hub. Even when the timer was sooo broken and states were being lost the hub was still a bit useful as it would still control local activities. This is beyond what anyone is willing to put up with.

It isn’t all just batteries. I have several screw in light bulbs that are ZigBee that quit responding as well.

In my ST motion sensors, of which 10 very routinely get “stuck” or give false positives, the batteries are all what came with the ST device. It isn’t only those 10 devices that are having problems they are just the most troublesome. The other 10 or so ST motion sensors will occasionally give a false positive or get stuck but only about once every 2 days as opposed to every few hours.

I have noticed that when I set the mode to good night, it will trigger a false positive from 3 sensors every single time. Those are the tilt sensor on the garage, and two of my bathroom motion sensors. I haven’t actually put a stop watch to it, but it appears to be 1-2 minutes after the mode change that it triggers the sensor…

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Wonder why this is isolated.

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Oh well.
The ‘new’ ST motion sensor supplied by ST to replace my dead one is now dead as well.
I have tried changing the battery, removing it, re-associating etc. etc. and it is now a paperweight.
I did vow never to buy any of these again 9 months ago when I had issues but I relented as a newer version came out. Oh how wrong I was.
Top of my list for motion sensors is the Phillips Hue. Does Motion/Lux/Temp. Same dimensions as the ST.
2nd is the golf ball. The Fibaro Motion/Lux/Temp sensor.
Followed by the Orvibo. Works OK but I do not like the look of it. Just me.
I will not bother to contact support with the dead motion sensor as I do not want another one. Just put it down to experience.

It might be bigger than reported here on the forum to be fair - to me it almost looks like its the same people on the forum all the time with hardly new ones …

I disabled OTA without having had any issues with my devices. Figured I might force it to break, been a few days and still no issues.

I can’t believe it’s this variable. Hope they find some commonality to the issue.

@posborne, can you guys see signal strength levels on zigbee? Since we can’t, wonder if that has something to do with this?

I have a VERY strong mesh (thanks IRIS Outlets!) so that’s my logic as to why I’m not having issues.

Today we can but not in a particularly useful/convenient fashion and not for every hop. This is something we would like to improve and expose as an indicator of device health, but work on both the firmware and cloud would be required to realize that goal.

These measurements (LQI being the main one) are not always particularly consistent/accurate but would provide some data points to work with for determining if there are issues with the last hop. We also have been discussing better ways to expose instances where messages at different levels fail (MAC retries, APS ACK failures, Application response failures, etc.).

For some users, the routes from devices to the hub and the devices acting as routers can be a real source of problems. OSRAM lights, for instance, have a very limited message buffer which can fill up and result in messages being dropped seemingly at random to/from devices meshing through them. In cases like that, you might have very strong signal but still drop messages when traffic is heavier – this is one theory for why some users see routines (which will be sending several messages in a short period of time) behave inconsistently for devices that usually behave normally.


I have tons of zigbee problems after the update and power outage and one of the active user on here and not dealing with support yet. I am just waiting for the holidays to be over first since I know it will be a day worth of work and couple days of whinning from my boss at home.

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Ever since the platform update that introduced the OTA updates, I have been losing connectivity to at least 2-4 devices per day. I have unplugged (battery out) the hub for 20 minutes, turned off the OTA and pulled the batteries on each ZigBee device.

Is there anything else I can try?

It is killing my CORE pistons as each motion sensor freezes, CORE never sees any changes. So essentially each day is a new day of multiple random pistons not working.

This has got to be frustrating for you as well as ST tech support. Why is it some people have no trouble after the upgrade (fortunately, this includes me with 21 ZigBee devices) while others are having multiple problems?

Could be any of a number of things, but the most probable is that the firmware update was corrupted for some people, which could be causing problems, or that it depends on the exact devices being used. It’s obviously not affecting all customers, but it is affecting quite a few, including some of the most experienced members. One of these has been working with SmartThings senior engineers for over a week investigating the problem and they haven’t been able to solve it completely yet. So very frustrating indeed!

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