I have a new ST hub, but cannot get it to join my Tuxedo Touch as a secondary hub. I followed all the instructions but the Tuxedo Touch displays the message “not in secure network” the process fails. The ST hub app tells me the process completed successfully, but no devices downloaded. I’m running Software Revision 184.108.40.206 on the Tuxedo, which allows for a passowrd on the web login and email notification. That version was posted last year, so it’s not a beta version.
Can someone who has added a ST hub to their Tuxedo Touch post a better description of the process? Every post makes it seem like it’s just a few steps, but that wasn’t my result. I would like to know what I should see on the ST hub app, and what I should see on the Tuxedo Touch as I go through the steps.
I tried to call ST support, but they do not support using the ST hub as a secondary controller. They are going to RMA my hub if I can’t get answers here.