Classic App crashing

Anybody else having problems with the Classic app? All attempts to open the app on my iPhone results in the app crashing during “connecting “ step. I’m getting a notification every hour that one of my door sensors was triggered but I can’t stop it as the app won’t open.

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android?

No, iPhone. I might try deleting and reinstalling the app.

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I am having the same problem. Uninstalled and reinstalled and it worked for a day. Now it is back to crashing.

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Yes, it happens on my Android too. Presence sensor no longer works either. Device icons disappeared. App has been a disaster since the Nov 15 update for me.

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Same thing on Android. Deleted and re-installed app. Crashes when first opening. Presence sensor no longer works. They really botched this update.

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I am having the same problem as of this morning. Iphone

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I just reinstalled previous version
2.17
No more crashing
Icons returned
Presence sensor working

I’m having the same problem on iPhone.

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I am having the exact same issue.

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Am having exactly same issue on iPhone!!! Tried the new SmartThings app instead which doesn’t crash but is pants as less useful e.g. smart home monitor etc. Help Samsung / anyone!!! Started about 3 days ago I think. Also same on iPad classic app.
Also… just looking at the new app… automations seem to be handled completely differently and not compatible between old/new (is it local vs cloud?). Anyway that’s really bad as I’ve got a load of current automations I can only edit properly in the classic app - although you can see them in the IDE under Locations / Installed SmartApps. Automations from the new app don’t appear in the IDE as far as I can see. Bad.

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So I did end up deleting and reinstalling. That solved the issue for a day, then right back to crashing on open.

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You’ll need to rollback to 2.17 version of the ST Classic App
I did that and everything worked correctly

There is something wrong with the latest 2.18 version update

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You also need to disable Auto Update for this app, so that it’ll stay at 2.17.

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I haven’t seen any issues (iphone IOS 13.2.3) since the update. I added a few items and created a few new smart lighting automatons yesterday. I haven’t had any crashing and everything seems to be working fine. Keeping my fingers crossed.

1.I removed my phone from being a presence sensor

  1. I uninstalled ST Classic App from my phone
  2. I installed 2.17 version I obtained from a mirror website that had all the previous versions available
  3. I reinstalled the phone as a presence sensor

Rebooted phone

Reopened the app

No more app crashing

Icons came back

Phone presence sensor working again

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Great sounds like that would work, but with latest iOS and iTunes on Mojave I’m unsure how to go about finding and installing an older version 2.17 of the app - any help welcome here or PM if you have time please TofuMan.

I got 2.17 here

https://www.apkmirror.com/apk/smartthings/smartthings-smartthings/smartthings-smartthings-2-17-0-release/smartthings-classic-2-17-0-android-apk-download/download/

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I had the same problem too and thought it was just my device until I saw an app store review. Samsung responded to it saying they’ll look into it but has anyone else submitted a help ticket with samsung directly? I got the app crash, inability to change icons for items, and the complete failure of location usage on my phone as a presence sensor.

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I submitted a trouble ticket 2 days ago. Same usual BS troubleshooting suggestions from their replies. Last response was they acknowledge the problem with the presence sensor. Please be patient as they work a solution…blah blah blah

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