Changing Icon's in the Smartthings App not working (May 2023)

Recently I noticed when I try to change an icon in my Smartthings App, it’s not working. With all the new updates for Matter, is this affecting my z-wave switches?

For example, I have a switch that controls the fan, but now I can’t change the icon to a fan.

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A number of people have reported this in multiple threads, it just seems to be a recent change. The best thing is probably to report it as a bug to support. The more people who do that, the more likely they are to consider changing it back.

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Thank you! I will submit a report.

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May 2023 & my fan device icon edits don’t hold.
They used to show as a fan, but this week they now show as a switch icon. When I edit the icon back to fan, the change doesn’t take.
If this was a known problem in 2015 surely it’s time to get it fixed?
Using iPhone 14 Pro Max with iOS 16.5

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As you noted, you originally replied on a thread that was several years old, and in that time, the issue had indeed been fixed.

However, it reappeared as a new problem within the last week or so, so I have moved your post to the current thread discussing it. :thinking:

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I am able to change icons back to the downlight/recessed light again (that was the only one that stopped working for me recently).

Some problem in here. I can only use default icons.
@nayelyz can you please advise.

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I’ve just had the same… all devices have gone to their default icons and can’t be changed.

At the same time I’ve had a bunch of devices migrate to Edge drivers after nothing for several months.

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Hi, @dotan_shai
I don’t have information about that, have you reported it to Customer Support? This falls into their scope since it is not development/customization related.

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Sorry @nayelyz ,
I’m from Israel :israel: customer support never helped none of us.
I will appreciate if you can contact them instead of me … If possible

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@dotan_shai, I’ll ask around to see if someone can tell me something, I suggest you take a look at this thread where more users are reporting it. If I get a reply, I’ll share it there.

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Thanks for taking a look into the issue. I am having the same problem, all devices reset to their default icon and theres no option to change it.

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I subscribe. I also have the same problem, all devices reset to their default icon and theres no option to change it.

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Same problem for me. I point out that many in Italy have this problem. Both android and iOS

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Yeah I’m here in lovely London and my icons are playing clever devils too. This started only yesterday evening suddenly. Version 1.8.01.22 Android app

Thank you.

Fixed & now back can’t change icons again.

I’m having the same problem on Android. What’s going on? :unamused:

Icons just came back. All as it was before.

Using iPhone 14 Pro Max with iOS 17.0 beta2

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Oh, same in Android. :blush::+1:

Confirming the function appears to have been restored. Interestingly, this is seen on the same app version (1.8.01.22 for Android), suggesting that it was a server-side fault.

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