Cannot find "My Testing Devices" on smartthings app

Devices & Integrations
5

Hi, @hspark

Ok, so please provide the following information to report this to the engineering team:

  1. Screen recording of you entering Add device > Partner devices

  2. Then collect the app logs as follows (these steps only work for Samsung devices):

    1. Go to the “phone/calls” app on your Android phone

    2. Dial *#9900#. It will open the Dump sys

    3. Choose RUN DUMPSTATE/LOGCAT and wait for it to finish

    4. Then, select COPY TO SDCARD(INCLUDE CP RAMDUMP), it takes some time as well

    5. Connect your phone to a computer (USB cable)

    6. Open the device (phone) in the file explorer to see its content

    7. Find the log folder and look for the text file whose name is similar to “DUMP_STATE_G93FXXU1DQJ3.DM_202508261516”
      The last value is the current date and hour, which helps you identify the correct folder.

    8. Copy that file to the computer and share it with us at build@smartthings.com

    Note: You can also send the file directly from your phone, but it can be hard finding the file due to its long name.

  3. Open support access to your account as follows:

  4. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.

  5. Enable support access to your account:

  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support