Cannot find "My Testing Devices" on smartthings app

Devices & Integrations
1

for “Cloud Connected Devices”

I tried:

  1. Create a schema apps in “Schema cloud connector”
  2. Add a Device profile named “Light”, has 2 additional capabilities: “Switch”, “Switch State”
  3. Install SmartThings app from Play Store
  4. Enable debug mode in app and restart app.
  5. Add Device - Partner devices
  6. there’s no “My Testing Devices” on “Recommends”, or elsewhere.
2

Does it look like this in your app?

Screenshot_20250910_091629_SmartThings
Screenshot_20250910_091629_SmartThings1117×1776 104 KB

1 Like
3

Hi, @hspark. Welcome to the SmartThings Community!

You mean you enabled the developer mode here, correct?

These are the steps:

If so, and you still don’t find the option:

  1. Are you using an iOS device?
  2. Did you recently create your account?

We saw a report about this happening on iOS when the account was recently created, but that should have been solved so, we can verify that’s the issue if you test this on an Android device.

4

Yes, developer mode… is enabled.

issue seen on android os (galaxy s10), and I retried on ios (iphone 15 pro), it’s same.

my samsung account created some years ago.

5

Hi, @hspark

Ok, so please provide the following information to report this to the engineering team:

  1. Screen recording of you entering Add device > Partner devices

  2. Then collect the app logs as follows (these steps only work for Samsung devices):

    1. Go to the “phone/calls” app on your Android phone

    2. Dial *#9900#. It will open the Dump sys

    3. Choose RUN DUMPSTATE/LOGCAT and wait for it to finish

    4. Then, select COPY TO SDCARD(INCLUDE CP RAMDUMP), it takes some time as well

    5. Connect your phone to a computer (USB cable)

    6. Open the device (phone) in the file explorer to see its content

    7. Find the log folder and look for the text file whose name is similar to “DUMP_STATE_G93FXXU1DQJ3.DM_202508261516”
      The last value is the current date and hour, which helps you identify the correct folder.

    8. Copy that file to the computer and share it with us at build@smartthings.com

    Note: You can also send the file directly from your phone, but it can be hard finding the file due to its long name.

  3. Open support access to your account as follows:

  4. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.

  5. Enable support access to your account:

  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

“My Testing Devices” Not Visible for Secondary Test Developer in SmartThings App
6

Solved it.

the reason is not registered a “Product”.

I wondering about is it necessary for C2C linkage….

1 Like
7

Thank you for letting me know. According to the documentation, it says we need to register the products we would like to test: Test Your Schema Integration | Developer Documentation | SmartThings

But I’ll double-check with the team, and if this is an expected condition, we’ll improve the documentation.