Aeotec water sensor 6 refuses to complete pairing

I have been trying for several days to get a brand new Aeotec Water Sensor 6 to pair to my Gen 1 Smartthings hub. This is the first time I’ve had to use the new Smartthings app to do a pairing, but the old app didn’t work initially either.

I have tried everything I can to sort this out. I tried pairing initially, stock. Then I added the new device handler, then tried pairing. I ordered another sensor and tried pairing that one. Same problem. I’ve tried excluding it and re-pairing it. I’ve reset the sensor every time before attempting the next pairing. This is all done within 12 inches of the hub.

In the log, it appears that it’s pairing, but the app says it’s not. I see command 7105 with a payload of some hex code. I then see command 8407 whenever I push the button on the sensor.

Maybe the strangest part of the issue, is that I already have one of these sensors, in a different part of the house, working perfectly. I installed it about 3 months ago. No issues.

One last thing. I put a Zwave usb stick on a raspberry pi with Hass on it. It pairs within seconds to that “hub” and works as intended.

What else should I try?

I have been unsuccessfully trying to pair a Monoprice Z-wave plug for the last few days. The plug appears to pair with the hub, but never shows up in the app UI or in the IDE. SmartThings support says that the device is unsupported, but keep trying and it may work sooner or later. I do already have the @RBoy device handler installed and am using it successfully for other plugs, so it isn’t a DH issue.

I’m putting this down to troubles on the SmartThings backend - they are not processing Z-Wave device additions correctly right now. I’d recommend opening a ticket. You probably won’t get much help personally, but they may start to figure out they have a problem with Z-wave additions.

1 Like

Interesting to hear this.

I have had problems pairing ZWAVE devcies as well. In my case the issue is with Inovelli Red Series Switches. (I have this type of switch already connected to my Gen 1 hub) and I cannot connect new devices.

@Technodad - Do you also have a Gen1 hub ?

Yes, I have Gen 1, and I’ve been wondering if that is part of the problem.

I have a Gen 3 already, but I haven’t had the time / energy to unpair and migrate all my devices and re-create my automations and scenes.

Thank you
I will send an email to SmartThings support to report the issue

But there is a known issue where device handlers can become stale and prevent you from pairing new devices. Existing devices would be fine. Try opening all device handlers in IDE and click on “Publish for me” on each. Then exclude the device you are having the issue and try to pair it again. In new app, click on + (plus) select Device, choose the “by brand” section and either choose z-wave from the list or scan nearby.

Exclusion details below…

1 Like

Try excluding the device, then try to pair :slight_smile:

Are you a custom device handler? If yes, open it in IDE and Publish for me, then exclude and try to pair.

Incase this helps: FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE - stale DTH

I did exclude, refresh all DTH’s, and then try to include. Nothing changed. It didn’t work. Still see it in the log. It just never gets adopted in the app.

I’ve seen this happen even with the v2 hub and some thermostats. Apparently it was a signal issue according to ST, the only solution I could find was to bring the device closer while pairing. According to ST there was an disconnect between the hub and the cloud due to an incomplete pairing process which was likely caused by the signal issues.

Tagging @Kianoosh_Karami and @carter.swedal who may be interested in looking at your hub logs to see what’s going on and why it isn’t showing up.

No go, I’m afraid. Steps taken:

  1. Updated, saved, and re-published the DH for me.
  2. Excluded the device, and the device status lights indicated a successful exclusion.
  3. Added the device via Brand>Generic Z-wave device.
  4. Triple clicked the device button to initiate a manual non-secure inclusion. The device status light indicated a successful inclusion.
  5. In the app, the device add times out saying the device is not responding.

I tried twice with the same results. I have not tried manual secure inclusion, as I don’t believe V1 hubs support this.

Even if there was a problem with the DH, the device should have shown up as a generic plug.

Thanks as always @RBoy for documenting the SmartThings tribal knowledge. Unfortunately it didn’t help; I excluded the device, published the DH for me twice in a row just for luck, but the same symptoms persist. The device was about two inches from the hub.

I did grab the log from the hub (below), and I believe it shows the inclusion succeeding. (It seems that one of my Wemos snuck in…)

I’m writing this off to the first signs of the end of the V1 hub. Look like this switch will be the first device on my V3,

————
2020-10-18 4:16:05.076 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.986 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.922 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.861 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.798 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.735 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.672 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.629 PM EDT
moments ago
HUB zwStatus ready Z-Wave include search ended false
2020-10-18 4:16:04.612 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:16:04.545 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:57.302 PM EDT
moments ago
HUB ping ping ping false
2020-10-18 4:15:34.064 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:33.916 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:33.824 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:33.571 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:33.503 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:33.300 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:32.346 PM EDT
moments ago
HUB ssdpTerm urn:Belkin:device:lightswitch:1 devicetype:04, mac:EC1A59E95B25, networkAddress:0A000093, deviceAddress:C001, stringCount:03, ssdpPath:/setup.xml, ssdpUSN:uui… false
2020-10-18 4:15:32.346 PM EDT
moments ago
HUB ssdpTerm urn:Belkin:device:lightswitch:1 devicetype:04, mac:B4750E904761, networkAddress:0A0000F8, deviceAddress:C001, stringCount:03, ssdpPath:/setup.xml, ssdpUSN:uui… false
2020-10-18 4:15:32.345 PM EDT
moments ago
HUB ssdpTerm urn:Belkin:device:lightswitch:1 devicetype:04, mac:EC1A59CDCDD5, networkAddress:0A000005, deviceAddress:C001, stringCount:03, ssdpPath:/setup.xml, ssdpUSN:uui… false
2020-10-18 4:15:32.345 PM EDT
moments ago
HUB ssdpTerm urn:Belkin:device:lightswitch:1 devicetype:04, mac:EC1A597EF8E1, networkAddress:0A00004B, deviceAddress:C002, stringCount:03, ssdpPath:/setup.xml, ssdpUSN:uui… false
2020-10-18 4:15:32.345 PM EDT
moments ago
HUB ssdpTerm urn:Belkin:device:lightswitch:1 devicetype:04, mac:EC1A59CDD045, networkAddress:0A000062, deviceAddress:C001, stringCount:03, ssdpPath:/setup.xml, ssdpUSN:uui… false
2020-10-18 4:15:26.461 PM EDT
moments ago
HUB ssdpTerm urn:Belkin:device:controllee:1 devicetype:04, mac:EC1A596A2D15, networkAddress:0A0000D6, deviceAddress:C001, stringCount:03, ssdpPath:/setup.xml, ssdpUSN:uui… false
2020-10-18 4:15:20.623 PM EDT
moments ago
HUB ssdpTerm urn:schemas-upnp-org:device:M… devicetype:04, mac:347E5C690494, networkAddress:0A00001D, deviceAddress:0578, stringCount:03, ssdpPath:/xml/device_description… false
2020-10-18 4:15:20.394 PM EDT
moments ago
HUB ssdpTerm urn:schemas-upnp-org:device:M… devicetype:04, mac:949F3EDC5FD7, networkAddress:0A0000BB, deviceAddress:0578, stringCount:03, ssdpPath:/xml/device_description… false
2020-10-18 4:15:14.468 PM EDT
moments ago
HUB ssdpTerm urn:schemas-upnp-org:device:Z… devicetype:04, mac:347E5C690494, networkAddress:0A00001D, deviceAddress:0578, stringCount:03, ssdpPath:/xml/device_description… false
2020-10-18 4:15:14.214 PM EDT
moments ago
HUB ssdpTerm urn:schemas-upnp-org:device:Z… devicetype:04, mac:949F3EDC5FD7, networkAddress:0A0000BB, deviceAddress:0578, stringCount:03, ssdpPath:/xml/device_description… false
2020-10-18 4:15:03.633 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:03.290 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:03.171 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:03.110 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:03.045 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:15:02.982 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:35.177 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:35.149 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:34.504 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:34.441 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:34.309 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:34.247 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:34.184 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:34.138 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:33.993 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:14:28.931 PM EDT
moments ago
HUB zwStatus include search Z-Wave include search started false
2020-10-18 4:13:59.616 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:13:29.617 PM EDT
moments ago
HUB zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 zw device: 38, command: 3202,… zw device: 38, command: 3202, payload: 21 74 00 00 00 00 00 00 false
2020-10-18 4:13:15.137 PM EDT
moments ago
HUB zw device: 38, command: 2003, payload: 00 zw device: 38, command: 2003,… zw device: 38, command: 2003, payload: 00 false
2020-10-18 4:13:14.249 PM EDT
moments ago
HUB zw device: 38, command: 7205, payload: 02 08 01 01 00 0A zw device: 38, command: 7205,… zw device: 38, command: 7205, payload: 02 08 01 01 00 0A false
2020-10-18 4:13:14.125 PM EDT
moments ago
HUB zwStatus ready Z-Wave device inclusion finished false
2020-10-18 4:13:08.411 PM EDT
moments ago
HUB zwStatus device inclusion Z-Wave device inclusion started false
2020-10-18 4:13:03.175 PM EDT
moments ago
HUB zwStatus include search Z-Wave include search started false
2020-10-18 4:10:57.491 PM EDT
6 minutes ago
HUB ping ping ping false
2020-10-18 4:07:57.504 PM EDT
9 minutes ago
HUB zw removed device: 37 zw removed device: 37 zw removed device: 37 false

2 Likes

Carter, I sent you a message. Not supporting Gen 1 hubs is a bad idea. If I have to change my hub out, I’ll probably just use HASS and be done with Smartthings at this point. I can’t stay on a hamster wheel, not knowing when it will suddenly stop.

After bringing the issue of Z-Wave joins not working for V1 hubs to our cloud team, they discovered a bug in one of the cloud services, and are currently working on a fix.

3 Likes

Carter - thank you for the update. What is the typical ETA for these types of fixes ?

Great news, @carter.swedal ! It would be great if someone could post here when this is fixed.

1 Like

This fix is now in production.

3 Likes

Confirmed! Resolved my problem. Paired first try.

3 Likes

Resolved my v1 issues with adding devices too. - After many support cases trying to get through this over 1.5 weeks… Just glad its resolved.

2 Likes

Fixed here as well ! thanks