[Aeotec Hub] Connection issues with the platform

Developer Programs Support
7

Hi @nayelyz
The issue is now resolved and the root cause was indeed surprising

More info in the following post

High Level Root Cause

  • SmarThing Hub cannot connect to a network running Class C Network (192 - 233 IP range)
  • The network should be a Class B network
  • The error on the SmartThing Mobile App - Couldn’t download device controller. Try again by tapping the device card is misleading. It should be more meaningful such as Network Subnet not supported or something on similar lines.

Thank you for looking into this issue. I appreciate it.

1 Like