Another Smart Hub Connection Issue - Error code 33-504

Devices & Integrations
1

Hi All, I’ve seen quite a few posts from people having issues adding their Smart Hub in SmartThings. I have a brand new IM6001-V3P06 purchased from Bunnings yesterday and cannot add it:

  1. Device is detected when SmartThings is open on my Samsung s.24 Ultra (but have also tried adding it manually)
  2. Invited to scan QR Code (have also added the SN manually)
  3. Invited to select network (have tried both WiFi and ethernet)
  4. Message “Connecting to Hub”
  5. Message “Your hub is connecting to the internet”
  6. Your hub is offline - Error code 33-504

I’ve tried this a dozen or more times, done a factory reset on the hub at least 5 times, placed the phone close to the hub as suggested in some posts and disabled cellular data as some have also suggested. I simply cannot get the hub to connect.

I’d appreciate any advice.

2

tagging @Itati @nayelyz

1 Like
3

Hi @johnoatwork

I sent you a DM with instructions that can help when you get the error codes of 503 or 504.

4

@Itati

Hello.

Do you have a solution for this? I’m having this same issue. I’ve gone through hours in days going through the factory reset to desperately fix this mainly because our home relies on this hub connected to smart devices. It will not get to the red and green status lights. It is now cycling through blinking blue light for long period of time, solid blue, then no light then blinking blue again and so forth.

IM6001-V3P01

5

Hi @Cooldog123

I sent you a DM

6

Hello, I am having the exact same issue.

7

Hi @Itati
I am having the same issue as well.
I purchased brand new IM6001-V3P06 and encountered the Error Code 33-503 when adding it to SmartThings.
Could you please help? Thanks!

8

Hi @rockytechie
Could you share with us the serial number, please?

10

I got 504 error too, would you please assist
V3 hub

11

Hi good day . Having same issue. New hub and been few days trying to get it . Same error code 33-504. My serial number is 5011100478. Thanks.

12

Having same issue. New hub and can’t get it to connect? . Same error code 33-504. My serial number is 402127359. Thanks.

13

Hi @hezqeel I sent you a DM

14

Hi @Epul77
I sent you a DM

15

Hi @Ddannyr
I sent you a DM

16

I have the same issue, how do I get the firmware update? Thanks!

17

Read the first post in the following thread and post any questions there

1 Like
18

I have the exact same, has anyone been able to resolve this? My serial number is 5011000809

19

Could you do the same for me. My serial no. Is 5011000809.

20

Did you click on the link I posted above and read the instructions in the first post? Post any questions over there if you still continue to experience the issue.

21

Yes i did and it didn’t work. I left it plugged in overnight, tried again this morning and it connected first time.