Hub V3 connectivity issues

General Discussion
1

I’ve just purchase and received a V3 Smart Thing hub, going to connect thru wireless I get an error message can’t connect hub is offline. The LED goes from Green to blue and stays there. Please help as I’ve reset this hub numerous times.

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2

tell us more about your wifi network…

Confirm and ensure that all these ports are open

11111
9443
443
39500
37

you can also contact ST support https://support.smartthings.com/

some troubleshooting tips: https://aeotec.freshdesk.com/support/solutions/articles/6000245641-aeotec-smart-home-hub-troubleshooting#anchorg (ST v3 and aeotec hubs are the same)

3

I would assume they are open, but it’s managed by a 3rd party but it If use the ethernet connection and plug directly into the modem/router I get the same behavior.

Thanks
Kenny

4

If it is managed by a 3rd party… I would suggest contacting ST support directly and the 3rd party to let them see what is going on. I would start with the 3rd party who controls your network.

5

Thanks I’ll do that.

6

Inform us of the outcome…

7

So the final outcome was simple had there been a nice written document saying that to do a full reset of the Hub, hold the reset button in for 30 seconds, once I did that I got the correct sequence and boom wifi network and hub was recognized and it downloaded the updates and boom its all good. I work on reset all evening and this morning, and it wasn’t until this link (Aeotec Smart Home Hub troubleshooting : Aeotec Help Desk)was sent to me that in one of the section it stated 30 seconds. Thanks JKP

Thanks
Ken

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8

I have tried to connect Samsung s23 ultra, iPhone 13 with smart things app to set up hub with router. (tp link AX3000 4-Stream Wi-Fi 6 Router) tried multiple times, failed. Both via WIFI or direct ethernet to router.

I tried to change ipv4 class from c to b, still no difference. Ip address for 2.4 ghz changed a few times as well. I even set port forwarding for ports 11111,9443,443,39500,37 also no successful connection.
is aeotec faulty or cannot be used in Singapore?

Keep getting 33-504, 503,501, 500 errors 33-303 errors… can see the hub when direct connect to router but can never complete smarthings registration/connection.

hub in question is aeotec smart hub v3…

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