Hi, I have been using the ADT hub and been paying for monitoring for about 3 months now. Everything has been working great until 2 days ago when my ADT billing cycle came and I was charged for my monitoring service. I received my receipt email from ADT, but I also received the following email from them:
Device add confirmation
You’ve successfully added a Control Unit to your ADT account.
Details: ControlUnit added
I have not added or changed anything to my device. Ever since that email, my app has the “System Test Required” label. I have tried to do the required system test, however it instantly gives my the System Test Error message and tells me to call ADT.
I have called ADT and after 30 minutes on the phone the person could not see my panel. I set off the alarm multiple times and the ADT person still could not see my panel. They also have no history of them emailing me about any device being added.
I restarted the panel a few times from IDE but still no luck.
I have tried restarting my wifi and also connecting the panel to my hotspot so I know that my internet is not the issue.
Anybody has any ideas?