ADT partnership: ST-ADT touchscreen hub and devices (discussion thread)

[JDRoberts]

@Automated_House

Samsung no longer sells it and the section for it on the Samsung site disappeared a while ago

Uh oh.

SmartThings support is now telling customers that ADT no longer makes the dual logo model Devices.

ADT Hub System Test Required/Duplicate Sensors/Cellular Module Failure (July 2019)

ADT told me they saw nothing connected for me and that I would have to re add. But It was so difficult to add them the first time. I said let’s try Rebooting it; which I did twice. I had Samsung call them on 3 way and all of a sudden ADT could see my devices. But now I am still receiving emails that my system test is incomplete and I am not being monitored. I spoke with Samsung today and was told that ADT is not making the system anymore (which puts us customers in a bad place). At this point it may be better to get into a contract with a company or use another company for monitoring with a completely different system. What a waste of money! Everything that happened to you happened to me.

This was widely predicted after the lifeshield acquisition completed in January And they switched to a month to month business model (OK, predicted by me , but I wasn’t the only one).

Is SmartThings ADT dead? (July 2019) (Lifeshield/Blue by ADT Acquisition and Support comments on EOL)

@tgauchat