Uh oh.
SmartThings support is now telling customers that ADT is no longer making the dual logo devices, and the canopy portal page appears to be dead. Not good.
Hi, I have been using the ADT hub and been paying for monitoring for about 3 months now. Everything has been working great until 2 days ago when my ADT billing cycle came and I was charged for my monitoring service. I received my receipt email from ADT, but I also received the following email from them:
Device add confirmation
Congratulations!
You’ve successfully added a Control Unit to your ADT account.
Your activity:
Date: 07-05-2019
Details: ControlUnit added
I have not added or changed anything to my device. Ever since that email, my app has the “System Test Required” label. I have tried to do the required system test, however it instantly gives my the System Test Error message and tells me to call ADT.
I have called ADT and after 30 minutes on the phone the person could not see m…
.
The billing page of the ADT Canopy Portal:
[image]
@Mavrrick58
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