I have two routines that lock my two zwave locks if the door they are installed on is closed and the lock has been unlocked for more than 15 minutes. The routines have been working fine for many months, if not years. Sometime recently I began to notice that locks that should have been locked were not. I’ve narrowed the problem down to the lock locked/unlocked status not updating properly when the lock is manually locked or unlocked, either in the app or on the IDE. The status does seem to get updated sometimes, but only sporadically. Maybe once or twice every 10 times. I can stand there at the lock with the app open on my phone, manually lock or unlock it and nothing happens. No history entry, nothing.
So far I’ve tried deleting/excluding both locks and re-adding them, repairing the zwave network, relocating the (v2) hub so that it’s much closer to both locks, even resetting both locks to factory defaults and starting over. Nothing has improved the situation in any significant way.
I’ve opened a ticket with support, but haven’t progressed past the initial “please try the following obvious things to see if it helps” stage (all of which I had already done, and more).
The odd thing is that it’s happened to both locks at the same time. If it were only one of them I’d figure maybe it simply broke, but that doesn’t seem likely given that they are both having the same problem.
They’re Kwikset zwave locks. One is a 910, the other a 914.
I’d be grateful for any ideas.