Hi Nayelyz.
I have 3 hubs recently purchased used on eBay and I can’t install them, since they are on version 000.029.00009 and apparently the latest version is version 000.052.00021. I start the setup and the whole process goes smoothly, but when it finishes it informs that it is updating the firmware and after more than 1 hour it informs that the update failed. I am leaving the hubs connected to my account in office, office1 and office 2 so that please someone from the Samsung group can access my hubs and force the firmware update. My account email is the same email provided in this forum. Do you need the HUB ID?