Unable to setup smart things WiFi/Hub

General Discussion
1

How can I get a forced update to my recently purchased hub it’s a ET-WV523

2

i believe that model is no longer supported. Along with the WV525 and WV520. You should reach out to ST Customer Support through the app and see what they say. They haven’t received firmware updates in almost 2 years.

tagging @nayelyz @Itati

3

Hi, @Terence_Rowles
Did you have any issues installing the hub? We want to confirm whether you had any issues installing it or enabling the hub portion.
If you didn’t, then it means you’re only referring to the hub having what seems to be an “old” hub firmware version, right?
Hub firmware updates are automatic. So, you shouldn’t have to do anything else. Can you let us know which version you see?

4

52.21 is the latest firmware for that model having last been updated in Jun 2024.

5

updated my post :slight_smile:

6

Iv had the hub delivered today, iv unpacked and connected the ethernet and power, the smart things app detected the device and started the setup. It gets to 69% and fails with the following.

Screenshot_20260415_185657_SmartThings
Screenshot_20260415_185657_SmartThings1080×2340 128 KB

Iv since tried blocking UDP port 123 on my router to see if that helps.