Every once in a while a specific smart plug (Sylvania Smart+ plug, model 72922-A) turns off without apparent reason.
I’ve tried removing it from the account and putting it back, but nothing changed.
I recently migrated into SST from Wink (following their subscription idea) and this is a new issue from agter the migration.
No other devices do this, and the 3 schedule automations we have only turn it on when called (because it keeps turning itself off).
I have the following setup:
Samsung SmartThings hub
Multiple Zigbee devices including a Sylvania Smart+ plug, model 72922-A.
Alexa integration
2 users
No automations that turn the device off (or anything else off).
I checked Alexa, and the off command did not come from there.
I checked our automations, and asked my wife if she’s turning it off (also no).
I tried the app, but the events don’t say where they come from, and aside from some “configure” events I don’t see anything that would turn it off unexpectedly (would configure events do this?).
How do I track the source of each event (to the resolution of which automation caused it, or which user ran the command)?
Unfortunately Automations are not visible in the IDE, which means you can’t use the IDE to see which ones a device may use. You can still see what SmartApps each device uses
You can use Live Logging to try and track things down, but if these off events are random, then it will be hard to track down. You can also look at the device’s event logs in the IDE where you may get a little more info.
What is your plug’s power outage response? The Sylvania/Osram plugs what I have returns in off state when a power outage happens. Have you seen this issue with Wink as well or is it a new SmartThings issue?
One good way used to be to go the IDE at https://account.smartthings.com/, choosing Devices, your device, List Events and finally selecting ‘All’ events on the resulting page. This showed you things that weren’t elsewhere.
However this really only holds for Classic apps, rather than Automations, for example. Still worth a look though just to see what activity there is, just to confirm it is SmartThings doing it.
I tried looking at Live Logging but got no additional information, and as you say those events are random (not even every day).
I also tried to look at he events (I selected ‘All’) while clicking the power button on my SST app to see if there’s anything I can use to tell me it’s my cell phone that caused this, but could not find anything useful in there to identify my cell phone.
Event data from IDE when I click the power button on my SST app:
I’m not sure if this is what you mean, but here is what the IDE even says for the device being off. This is after the command event, you can see that one in my longer reply.
