Relatively new to SmartThings and have about 25 devices set up, mainly bulbs, a couple of locks, some switches. Nothing too complex.
All of a sudden yesterday, NOTHING works. No commands to any devices are being received. I rebooted the hub (unplugged for 10 seconds), everything fixed. Then a couple of hours later, SAME THING, nothing responding.
I then did a 20 minute unplug of the hub, also rebooted my cable modem and router. Again, everything seemed to be fixed (as of last night). Wake up this morning. NOTHING responding again.
Tried a light bulb (zigbee), lock (z-wave), and outlet (z-wave), nothing responds.
Just emailed this post to support. I only have a single Sonos speaker connected to SmartThings and it has been connected for a couple of weeks with no issues.
Nothing added in the last day or so when this issue is happening suddenly.
Correct. I actually chatted with support for a while today. They are looking into it and when I am home with the hub I am going to touch base with them and do some hands on troubleshooting.
Look for the device that’s throwing the error and run a replace on it. Then run again zwave repair until you get it to complete successfully. If the device name is not something you know, it could be named something like E4 or a letter and a number, then you have a stranded device. Contact support they may be able to help. If you recently attempted to remove some zwave devices, then put them back in because those left zombies behind. Been there done them all and is no fun. Good luck.
Ok, so you only have 6 zwave devices in total? Regardless, I would start with your Porch outlet and run a replace and/or a power cycle. Is the porch outlet by any chance a GE waterproof black box outlet?
I have more z-wave, earlier in the day even more failed. I have maybe 10 z-wave and equal amount of ZigBee. Just started the process a couple of weeks ago! That’s why it’s frustrating that they aren’t working well, not that complex a setup…yet.
When you say power cycle you mean just turn it off and on at the outlet itself? It’s an in wall GE outlet. There is an outdoor one but didn’t fail that time around…
The reason I was asking if it’s an outdoor module, because my horror story with the whole mesh going unresponsive started when I tried to exclude one of those. What I mean by power cycle, is cut the power to the devices. Unplug the outlets or pull the tab on the switch, or flip the breaker for a few minutes. If you do the breaker, you may end up needing to pull the batteries in your zigbee devices as they may get stuck.
Its so wierd, so I just checked the logs because I was going to try another repair and I see this error:
Aeon Z-Wave Metering Switch [13]: Not responding
I go to the switch, hit on in ST app, and it works just fine on and off. So why is it throwing an error out of nowhere. That switch isn’t even in use I just have it plugged in as a repeater…
Isolate the device that doesn’t respond to commands from the mobile app. If you only have repeaters, do a replace on them. I have seen this behaviour with my Iris outlets. Some just need a power cycle
I had 4 iris smart plugs set up as both ZigBee plugs and Z wave repeaters. I ended up removing the Z-Wave repeater part of them because I think they were messing with my system.
Update: tried everything, they all work. Which weirds me out even more…
You probably ended up with stranded devices after removing the iris outlets. Support may be able to see them and delete them. But if they cannot, their response will be that you no longer be able to run zwave repairs. If you are perfectiomist like me, then you need to reinclude the deleted repeaters and then exclude them properly or keep them on your mesh.