I used to have good impression about Smartthings support.
I recently had to contact them about some sensors not working as intended, and going offline. They respond a couple of weeks later with bunch of questions, and when I respond to them with answers, they take few more weeks to respond. Finally it was diagnosed that the sensors are faulty, and I will receive new sensors, and then I am supposed to return the faulty ones. It has been months, and I still don’t have the sensors. I started the conversation in November 2019, so its been kinda 5 months and no resolution. I think Samsung is playing a waiting a game here, and they just want customers to forget about it and go buy new sensors I guess. This is terrible. It is a matter of ~$100, but I had spent too much time on this, I don’t want to give up the fight.
Anyone else had similar experience?
Is there a way to escalate this and get a resolution?