Is anyone else experiencing terrible technical support currently? I opened a case on March 21 regarding all my SmartPower Outlets ceasing to work (which I upgraded a few months ago from v1 thinking the old hardware was causing their flakiness). Other than the automated response to acknowledge the receipt of my support request, 7 days later, I’ve yet to hear from anybody.
This is in stark contrast to “the old days” when support would reach out proactively if they saw something in my configuration that could potentially be impacted by a recently discovered bug or upcoming update.
I’m curious if this is the new norm or if this is just an isolated case. I’ve been a big proponent for ST, and talked other people out of moving off the platform, but I’m starting to think the pile of reasons to move to something else may be getting too high to overcome.