Hi, I just wanted to warn everyone that i have found a flaw with the STHM that means it will NOT alert in the event of a water leak or fire (smoke) even thou the sensors detect the event correctly.
I have notified ST support but I dont know if they will respond.
Basically in the early hours of today one of my water detectors picked up a leak ( it was very minor condensation ) but STHM failed to respond to the settings I had selected and only sent a notification to the phone. It did not sound the sirens , use the delay response etc. as per my settings.
So this morning I decided to test the system with water and smoke ( I did check all the settings beforehand and they were all set correctly) and the same thing STHM failed to respond only issuing a notification which in fact arrived silently on the phone so no audible warning at all. Luckily I use Nest which alerted via the app and loud audible warning across all devices… But STHM was totally useless and didn’t not work. I’m using iphone XR on IOS 13.5.1 in case anyones interested.
This is the new STHM in the new app so I am quite concerned that my house isn’t as protected as I thought. So the reason for this post is to suggest that anyone using the new APP with STHM check your systems (carefully of course) as its no good relying on something that doesnt appear to be working.
Any feedback on finding would be good .