Well, it finally happened, after several years in service, my hub gave out the dreaded notification that it’s no longer connected. Thinking it was just an random blip or firmware update or something, I forgot about it, and never noticed I never received the second notification telling me it was back online. After my wife told me none of the lights turned on when the sun went down, I went down to investigate.
Have solid blue lights on the front. No amount of power cycling changes that. Internet is still up and fine at the house as I’m on my PC typing this right now.
Does anyone know the URL that Hub tries to talk to? So I can at least verify my network would allow talking to it? Making sure the IP didn’t get pulled into a block list on my firewall basically.
I’ve been a ST user since the beginning. Hadn’t switched to anything else yet out of laziness really. Life just got busy and it wasn’t a priority as long as it worked. If the hub is dead though, I have to switch to something and I imagine they never perfected replacing the hub.
I don’t know, shot in the dark, if anyone has any troubleshooting steps. Kind of blind right now.
Interesting. Could be coincidence I guess. I don’t know the exact time I saw the alert, but that’d be 6:30PM my time and I want to say I saw the alert earlier than that.
same issue here, I am curious if either of your devices have come back online. Like you Brandon I have done all the troubleshooting steps but nothing takes it back to green.
mine is still off line as well…Agree with your concern unless they can send an update file and tell us how to do it local. I have also opened a ticket and will keep you posted if I hear back.
Same issue since yesterday afternoon, there is another thread in the beta release topic with a few folks having the same issue.
RBoy
(www.rboyapps.com - Making SmartThings Easy!)
11
Is anyone using the beta firmware? Lots of issues there, check out the beta release page
On my production hubs I’m seeing intermittent issues with the mobile app, unable to open any device pages on any hub across multiple locations, fails to download a controller (0.0 Mb). @nayelyz
Also, please enable access to your devices info by following these steps:
1.Go to the SmartThings Web (my.smartthings.com)
2. Log in to your Samsung Account
3. Select Menu (⋮) and choose Settings
4. Toggle on Account Data Access
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
this issue has been fixed in another thread, for those still having the issue, follow these steps and it will correct it.
unplug hub power (I pulled the batteries as well, not sure if that is needed) then hold the reset pin while plugging power back in and watch for flashing yellow light. Release pin when you see the flashing yellow. Take care NOT to hold reset pin too long(solid yellow light), this will cause a factory reset.
However, this causes the loss of the internal logs, so, the team won’t be able to check what happened in this case which they are working on already. It would be helpful to have at least some that don’t do this hard reset.
