Mine was off-line for seven hours yesterday. It eventually came back on-line after the third time I unplugged it and plugged it back in. It seems to be random whether it wants to connect after a hard restart.
I’ve a similar problem with my v2 hub offline, I’ve read thru a few of the threads here and tried resetting and leaving it off and unplugged with no success, it keeps returning to a solid blue led.
I’ve tried to email samsung support but the replies are the same wrong department, if possible could anyone post a link to where I should be raising an issue would be so grateful,
Thanks julian in the uk
My hub-v2 went offline on 9/28 and I JUST got it back (10/2).
Ethernet connection OK. I had also reset the hub a few times with no luck before I finally contacted Support via the app. They got back to me, asked for info which I sent, and then mysteriously the hub came back online tonight.
All but 1 device is now working. If it is not back online by tomorrow, I will delete and re-add.