I’m aware that there is an update that was rolled out, but it seems my device is unable to update and therefore unable to connect. My hub seems to have been this disconnected to the cloud before midnight December 09 and has remained offline since.
I have tried to see other recent reported update issues but most of them just reported afterwards that it resolved on its own shortly after.
Power cycling for over 30 minutes did not seem to fix it. (Although I did get the Privacy Terms to pop up). My hub can only control a few Wiz lightbulbs that’s linked, but any zigbee sensors, matter(wifi), zwave devices are offline as a result.
On the Smartthings app, the auto update section shows that the latest version is already installed
The latest firmware is 55.x and started being pushed out yesterday and will be rolled out through Dec 20th. It may be that your hub will not receive the update until a later time… not that it can’t receive the update.
Let’s start with… is the hub connected. What is the color of the led light on the hub? Have you logged into the Advanced Web App to check the status there?
If the hub went offline before midnight on the 9th… I doubt it is related to the firmware update which started on the 10th.
Have you reached out to ST support through the app to report any issues?
If the wiz bulbs are wifi then the hub is not controlling them, they would be cloud to cloud and the app controls them through ST’s cloud.
Don’t perform a hard reset… you may end up in the same position of a hub that is not working. I would recommend trying to reach ST support and see if they can investigate the issue.
Good luck for I know it must be a frustrating spot to be in.
One last thought… when you power cycled the hub… did you remove the batteries if you are using them?
Solid Blue led: Hub is claimed and connected to the network, but has no internet or server connection.
Try a different Ethernet cable if you haven’t already or try plugging into a different port on your Router or switch. Does the Router show it as being connected?
Yeah, I removed the batteries as well during another power cycle test and I tested the Ethernet cable with a laptop that shows that I am connected (and testing other ports)
ST support ended up instructing me to do a reset anyway. I’ll prob just wait another day and cross my fingers since I’ll have plenty of time to reinitiate my devices tomorrow