The Wifi adaptor show duplicated in the SmartThings app

Devices & Integrations
6

Hi, @LSeoane
I think we got confused because you mentioned having a Wi-Fi kit. We’ve seen other cases like this one: Missing AC Capabilities via Samsung Wi-Fi Kit MIM-H04N WiFi Kit (OCF vs Direct)

Where there is more than one AC, and they all connect to a main device, that is the one that appears on the platform and acts as the controller for all of them.

Since you don’t have more AC devices, the team needs to look at the logs during the installation to see why it is detecting other devices.
We suggest that you report this to Customer Support since this falls within their scope:

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

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