Wifi Kit showing number of ACs but not able to control them

Devices & Integrations Connected Things
1

I have integrated a Multi Split Air Condiotiner System and I connected them to a Wifi Kit (all of the Models are below.

I managed to add the Wifi Kit to SmartThings. It does recognize there are 3 devices (as shown in print I tool from SmartThings screen), however I cannot control them (power on/off, control temperature, etc).

Any idea what is wrong or missing?

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image360×711 31.2 KB

Modelo Evaporadora 1 AJ025ANAPKH
Modelo Evaporadora 2 AJ025ANAPKH
Modelo Evaporadora 3 AJ050ANAPKH
Modelo Condensadora AJ068AXJ3KH/AZ

MIM-H04N

MIM-A00N

2

Hi, @licychen
Have you reported this to Customer Support? They are more experts in this regard.
For what I can think of would be:
What do you mean you cannot control them? When you enter the device details:

  • Are the buttons disabled?
  • Do you click on them but get a network error?
  • The app reacts as if the command worked, but nothing happened in the physical device.

Please open support access to your account to check if something seems wrong at a first glance

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

3

Hello @nayelyz ,

Thanks so much for your response!

No buttons appear to control any of the 3 air conditioners. From what I researched, besides the Wifi-Kit icon, it should also appear 3 icons (1 icon for each air conditioner), which is not happening.

I have opened support access in my account!

Thanks again. Best regards!

4

Hi, @licychen
I see the Wi-Fi Kit only exposes these capabilities:

  • ocf
  • switch
  • refresh
  • execute
  • custom.disabledCapabilities
  • samsungce.deviceIdentification
  • samsungce.deviceInfoPrivate
  • samsungce.wifiKitSubDevices
  • samsungce.softwareUpdate
  • samsungce.softwareVersion
  • samsungce.driverVersion

This contains only one component, and most of those capabilities don’t display their info since they are for internal use only.
You should see at least one switch button; is that also missing?

5

Hello @nayelyz !

No, unfortunately no switch button is displayed.

6

Hi, @licychen
Thank you for the confirmation.
One thing I wanted to check before asking the team is:

  1. Please enter the Advanced Users App
  2. Go to “Devices” and find the Wi-Fi kit
  3. Scroll down to the Commands section, click on any, the on or off option and see if the physical devices react.

We’ve seen in the past that the Wi-Fi kit devices have limited functionality to control all the devices, for example, they can only turn on/off and the devices have more funtionalities available if connected separately.

7

Hello @nayelyz ,

I have ran On/OFF options in Commands section at Wifi-kit section, and nothign happened physically.

Let me know if you need additional tests or information.

Thanks again.

8

Hello @nayelyz !

Now the 3 devices are available at my SmartThings!

I would like to thank you and all involved people for making it work. You guys are the best.

Thanks so much. Best regards!

9

Thank you for letting us know. From our side, we didn’t move anything.
So, I’m guessing the App team might already have been working on it when you reported it.
We could only see that the command from the Advanced Users App was being processed correctly through the platform.
Since it now works, it must have been something in another service.