The wifi kit shows three times in the SmartThings app and it doesn’t allow me to click on it to activate the AC. If I click to remove device, it remove the three. Then I install it again, and the three devices apear as in the photo below.
Can anyone advice me how to resolve the issue? Thanks!!
What brand? How is it integrated into SmartThings? Is it a c2c integration?
I have followed the SmartThings app option to add:
Device –> Samsung Devices → Air Conditioner → Multi Wi-Fi Kit.
It adds the Wifi kit but then it shows as 3 devices (AC1, AC2, AC3).
Im no expert in ac but Does the multi bit not imply multi room option ie a group of ac units. In which case maybe three makes sense. If you dont have a multi can you choose a different option ? What does the manual say 
First of all, thanks for engaging and your help. No, the AC is an indivicual unit. Last week it was working perfectly showing just one unit in the app. Yesterday, it show it off line and the only option given in the manual was to remove it from the app and then install it again. When I did that, it showed 3 installations/units instead of one. If I go to Remove device it doesn’t allow me to chose, it just delets the Attic System AC (the 3 devices). I cannot find any instructions about it on any manual.
Hi, @LSeoane
I think we got confused because you mentioned having a Wi-Fi kit. We’ve seen other cases like this one: Missing AC Capabilities via Samsung Wi-Fi Kit MIM-H04N WiFi Kit (OCF vs Direct)
Where there is more than one AC, and they all connect to a main device, that is the one that appears on the platform and acts as the controller for all of them.
Since you don’t have more AC devices, the team needs to look at the logs during the installation to see why it is detecting other devices.
We suggest that you report this to Customer Support since this falls within their scope:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
Hi @nayelyz Thanks for your help. I have followed your instructions and enabled support access. I will report this to Customer Support. Thanks again!
Sorry, @LSeoane, I included the instructions to enable support access. They will probably ask you to do it as well, but the instructions to create a report for customer support is:
Note: In the page where you need to describe the issue, leave the “Send app log” option enabled since this will send the app logs to the corresponding team.
Done, thanks again!
