STHM - Custom Monitors - Where is it?

[jkp]

the new app has a region lock on some smartapps outside the US which the Classic app did not have. so, if you are outside the US, i imagine STHm is blocked to you.

always contact ST support and request that service be enabled and perhaps if enough users respond, they might open it up eventually.

without STHM, i guess you can try to use automations as best you can.

FAQ: SHM and STHM are different

Just to make sure everybody’s talking about the same thing…This FAQ is for people using both the V2 classic app and the 2018 V3 app, or who have previously used the classic app and have now migrated to the new V3 app. The security feature in the classic app is SHM, Smart Home Monitor. The security feature in the new V3 app is STHM, SmartThings Home Monitor. These are two completely separate pieces of code. Security mode set or changed (or an alert dismissed) in an automation created in the classic app will only affect SHM. . Security mode set or changed (or an alert dismissed) in an automation created in the new V3 app will only affect STHM. So if you have rules you created in the classic app, you will never see those change the security state in the new V3 app. You have to recreate…