ST Smart Lighting Routine Issues

SmartApps & Automations FAQ
1

Hi All. Recently on my ST Version 3 hub, I’ve lost access to the ST “Smart Lighting” routine. I used to have 15 action within this routine. I can see them, but can no longer access the logic to make changes, or even create a new routine.

When trying to edit a routine, the ST phone app merely spins forever on a blank screen.

I’ve tried rebooting, deleting, powering down/up, and even looking via the ST account app w/o any success.

Anyone have the same situation. Any thoughts on what to do next?
Help!
H

2

Hi, @z4ib55

Have you reported this issue to Customer support?
They should be able to help, they are not monitoring the Community forum

2 Likes
3

Hi Nayelyz
I did get a response today so the conversation has started.
Thanx for the response
Harold

1 Like
4

Hi Nayelyz
A follow-up to your question regarding customer support. I’ve supplied the requested information. However, it appears the ST app fails to generate any type of log file as requested by Support. I am not able to find any type log/file in the /Download folder on my phone - either internally or on the SDcard. I suspect this is related to the issue at hand.

Will missing log files holdup my support request?
Desperate here
regards
Harold

5

The log file (app or hub) is generated and sent in the background.

6

Hi
I was told via support that the log file sent is in the /Downloads folder on my phone…but Im unable to find anything.

7

I can’t view, edit or create Smart lighting automations today.

I reported it to customer support via the app.

8

I have had the same issue here since December.

Just wondering, try and tap on your Hub under “devices” to check if any of your devices listed. Mine are all missing.

9

Yes, no devices have been listed on the hub detail page for a couple weeks.

I can see all my Smart lighting automations (Recipes) in the Advanced Web App, but the only thing you can do there is enable and disable them.

10

Hi, @Paul_Oliver

I’ll add you to the report about that issue, could you share the following information, please?

  1. A screen recording of you trying to open the app
  2. Share your timezone to have a reference for the time that appears on the recording
  3. After that, please collect the app logs as follows:
11

Interesting. Also, I have “lighting Groups” as well. Those still run and can be edited (and the list of devices show) BUT just visually looking at the group alone draws a blank.

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Message with logs and screen recording was sent to build@smartthings.com

Thanks