ST Smart Lighting Routine Issues

SmartApps & Automations FAQ
1

Hi All. Recently on my ST Version 3 hub, I’ve lost access to the ST “Smart Lighting” routine. I used to have 15 action within this routine. I can see them, but can no longer access the logic to make changes, or even create a new routine.

When trying to edit a routine, the ST phone app merely spins forever on a blank screen.

I’ve tried rebooting, deleting, powering down/up, and even looking via the ST account app w/o any success.

Anyone have the same situation. Any thoughts on what to do next?
Help!
H

2

Hi, @z4ib55

Have you reported this issue to Customer support?
They should be able to help, they are not monitoring the Community forum

2 Likes
3

Hi Nayelyz
I did get a response today so the conversation has started.
Thanx for the response
Harold

1 Like
4

Hi Nayelyz
A follow-up to your question regarding customer support. I’ve supplied the requested information. However, it appears the ST app fails to generate any type of log file as requested by Support. I am not able to find any type log/file in the /Download folder on my phone - either internally or on the SDcard. I suspect this is related to the issue at hand.

Will missing log files holdup my support request?
Desperate here
regards
Harold

5

The log file (app or hub) is generated and sent in the background.

6

Hi
I was told via support that the log file sent is in the /Downloads folder on my phone…but Im unable to find anything.