I thought all devices setup would be transferred over to the new app? I hope everything does not have to be repaired.
Well said. Theyāre even getting some of the diehards to second guess the platform at the moment. All I can imagine is someone up at Samsung laid their foot down and said āI donāt care - get it doneā
Woof.
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Which could actually be considered refreshing from the perspective of many ST customers.
SmartThings Hub V2 ran months behind schedule - twice! When it was released, it was (and still is) missing critical expected features, but still created a huge boost in sales.
Samsung announced the new SmartThings Cloud and App consolidation just a few months ago at SDC in San Francisco. For management to choose an aggressive implementation of this is not a surprising strategy.
Whether or not it is efficient or wise, is an entirely different issue.
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How true, Terry. Funny, my wife says that to me all the time.
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Iām hoping that it will be a ārefreshingā experience in the end.
The problem, once again, is how they are going about getting it there. Thatās something that they either have too many hands in the cookie jar and donāt know what one hand is doing, or the powers that be upstairs, have very poor judgement each time they roll something out with a major impact like this.
I think in the end it will be welcomed, but their A-Y approach is and has always been poorly laid out. Hereās Z would be so much better than what they have wound everyone up over the last few days with so much more confusion in emails and app updates.
They will wait until your first day of vacation and you are 1000 miles away to force an upgrade which will mess up everything.
Brian
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You forgot, and it will be a Friday.
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@Nezmo
LOL and probably the 13th.
Brian
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@Nezmo
This reminds me of when I was a child and my mom was trying to make me take my medicine. I knew it would make me better but Damn, did it have to taste so bad!
Brian
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Well this is terrifying. GitHub integration was one of the better features ever released and now you are going to throw it away in favor of certification that never happens?
Wow.
This is really a terribly thought through answer. You should be embracing some of the happy nuance that occurred, not shaking your finger at it.
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8 days an no clear cut answā¦or rather NO ANSWER AT ALL? We deserve better than this.
There is a note in both apps that says if you are a current SmartThings user to continue to use the SmartThings classic app. We are not going to take anything away without a proper replacement.
- If you have not done the migration, donāt create a Samsung Account just to try the new app out, itās still not fully feature complete
- If you are on anything but a Samsung Galaxy phone, you wonāt get the new SmartThings without asking for it.
- For existing users: Please donāt try and move to the new app yet.
It is our fault that so many people use the github integration the way they do. My point was and continues to be that we did it wrong. A normal person should not need to have a github account in order to get a community app. It is our intention to make community apps more discoverable and easy to install without the need to jump through the current hoops. The current IDE, community apps, etc will be around for a while until we have a truly better replacement for them. This community is important to us and we are listening to you.
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Thank you @jody.albritton THAT is exactly what we needed to hear. I think this will calm everyone down a bit. I have not and do not plan to use the new app until itās been tested and verified (and would really like to suggest our old setups are backed up). The migration from v1 to v2 was a nightmare so Iām going to be overly cautious for any future moves within the SmartThings ecosystem. Thanks again.
Is the one in the App Store (the non classic version) for iOS different from the one you have to ask for? If so, Iād like to ask for the new app.
He didnāt mean literally ask for it. Both apps are in the store.
To clarify, I meant it would not auto update you to the new app without asking for it explicitly. If you are on IOS or Android that is a non Galaxy phone, you wonāt have have the old connect app by default and you will not be auto updated to a point where you have two apps called SmartThings. You will continue to get updates to the SmartThings classic app for a period until we have feature parity.
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Hi Jody,
As a former āSmart Homeā user (used for my oven as it didnāt work with ST) I have already been migrated from that app to the Connect app, and have some things in there (My oven, a couple of TVs since integration went missing from ST, and somehow my Ring Pro which is in both apps).
Will this be an issue? I have the same account credentials for classic and connect.
What as me worried with the transition is that I had a Samsung account (due to S5 and S8+ and Samsung TV) prior to going through the first migration beta. My 2 locations (real and phantom) are down to one in the SmartThings (Connect) app (Still 2 locations in ST Classic/IDE) and my devices are there (50% working and some of the non-working devices are marketplace WWST devices). What is causing my panic is that there are no smart apps or anything else anywhere in my ST (Connect) app, only devices. My fear is that my migration was incomplete.
Thanks Jody!
Why did someone not say this at inception!
What about custom DHās? Most of my devices run on them and are simply unavailable in the new App. What will be the process of using them in the future? Will the IDE still work as it does now? Apologies if this has already been discussed. Thanks.
Some hope yet. I got the following reply from Supportā¦
You will be able to access your SmartApps in the new SmartThings app. Custom commands and attributes, self-published devices, however, are not currently supported. We understand how important these features are to you, and are working to enable those in the new app. For now, you do not need to do anything. Use the SmartThings Classic app as usual. We will let you know when your features are ready to be transitioned to the new SmartThings app.
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