I’m using Smartthings since the V1 Hub. RecentlyI moved to a new apartment and decided to buy a V3 HUB and use zigbee automation for everything.
I have 55 zigbee devices on my apartament. And everyday there is a failure in one or the other. Devices gets offline for no reason, then I must go to the fusebox and force the restart of then by killing the switch on and off. I didn’t have this problem in my previous home with my older V1 Hub.
Example of a problem. I got a pack of 6 lights that are grouped in a lighitng group. Sudelly one of then get’s off line. Then I can’t switch then indivitually, although I can turn then on using the group. That’s very strange. Lights does not accept individual commands but do accept group commands.
Some doubts. After the zwave network fix. Offiline devices should be available? Or should I kill the fusebox? What would be the complete procedure to the “repair zwave”.
After more than a month over the problem. I still have no real solution. Zemismarts downlights are stillf getting offline. Do you recomend any device handler specific for zemismart downlights?
Some devices have a very long wake interval that Smartthings interprets as the device going offline. You may be able to tweak that for your problematic devices. However, this capability does vary from device to device.
As mentioned above, a Z-wave repair will not help Zigbee device connection issues and will only help with z-wave devices.
When a device is marked ‘offline’ it generally means that ST hasn’t seen activity from it that it would expect to, even after being given a nudge. However it might mean that ST is expecting the wrong thing and the device is still working fine. Unfortunately device health has always been very much behind the scenes so it isn’t clear exactly what is going on.
With the new Edge drivers devices seem to be able to recover from being marked offline which is great (unfortunately quite a few are being marked offline rather too frequently but it is beta code). That doesn’t seem to be true of the legacy DTH based devices.
Unfortunately the weight placed on a device being ‘offline’ varies. Bizarrely the API won’t even include offline devices in device lists. The mobile apps will largely disable all interaction with offline devices. However it sounds like whoever implemented the lighting groups was less inclined to take too much notice of the offline status and just tries the commands anyway.