"SmartThings Classic" vs "SmartThings (Samsung Connect)"

I understand being out of sync for some in-app features, like maybe the way sorting works on the screen. Or even whether or not you can access the contact book.

I don’t understand being out of sync for platform features, like whether you can set up smart home monitor or not.


It seems that most of you are hardcore smart home people. The only things I currently have attached to my ST hub is a lamp and a Samsung TV (that Broke integration with ST). Do you think if I switched to the new app I might get control of the TV again? I can always get another Caseta dimmer for the lamp if it doesn’t switch over, but I’d really love to be able to say “Alexa, turn on the TV”.

I work w/development teams on Android and iOS versions of the same apps.

The Android side does lag iOS on implementation of significant platform features…I’ve heard similar from friends in other companies about the difficulty of working iOS vs. Android. I’m constantly surprised by the types of things that can turn a simple feature on iOS to a royal pain in the a** on Android.

An example - in one case on Android we had to write our own separate custom camera app to deal w/the vagaries of inconsistent camera implementations on different Android versions on different Android hardware. On iOS? Add the feature using the existing in-OS camera app and it just works. No hassle.

Of course, I have no idea about the cause of the SHM inconsistency, I’m just saying I’m not surprised things are out of sync, large and small.

Tldr this whole thread. And my two cents…
On my Android Samsung Galaxy S7 edge, the app was auto installed.
One thing that I like and just noticed is that smartthings shows up at the top of my pull down notifications, which gives quick access to certain things/switches and it’s customizable. I like that a lot. None of my sonoff’s are controllable with the new app yet, but I like where they are going.

Hmm interesting. I migrated to the Samsung account a good while ago and it works. but I often end up with a double login. I might speak with support to sort that out. I login to the IDE and classic on my Samsung now but it still thinks I am an ST account initially.

The double login has been going on for a while

The ability to use the samsung connect app has been going on for a while:

What I do not get is why everyone has been told that they know it’s not ready for prime time, yet everyone keeps “trying” to make it work and complaining that it does not.

If you are not being forced into it, and you try it and don’t like it, then that is really on you.

I too have a Samsung Galaxy phone. It too updated. However, I am not trying to do anything in Samsung connect because they said it is not ready. IF I were to try it out for my own amusement or edification, I would not think anything of the lack of capability as they told us it was not ready. I also would not come on here complaining that something they told us not to use would not work unless it was to say, I screwed up by not listening , can someone help bail me out? Pretty please :slight_smile:

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Show us the email you received to download it.

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I believe Samsung Connect Home WiFi system registered owners received an email very similar to the following webpage:


They are definitely being told to use the new app.


Ugh. That’s unfortunate.

Still would like to see what the contents of the email they are sending out to those owners consists of.


Anyone else getting notifications from Samsung connect app saying that rooms have been deleted? I have not opened the app for over a week…

Heh probably related to the ST status email I got during the screen shot…

I received an email about problems/outage in the new app. Had notifications of presence and virtial, two of my rooms deleted and when checking the all all was gone except my original connect/Bluetooth devices.

They shouldn’t have released it if it wasn’t ready, they have the power to not press “publish”… it’s setting themselves up to look bad. Then they have bootlickers on here making people feel bad for downloading an app that was perfectly available. What if someone that just bought a hub went looking for the app themselves and downloaded the wrong thing? They don’t need to be lectured by someone for it. Samsung shouldn’t have released an app that can break your smart home. Why would they want to do that? “You can buy any car in the lot, just be informed none of them have brakes yet”…


You were told via email and via the app description NOT TO UPGRADE. Why is this so hard for people to grasp?


Why is it so hard to grasp that SmartThings is sold to “average household improvement consumers”, many of whom operate on instinct and are using a product that literally doesn’t come with a “user manual”… And thus it should not be necessary to look for fine print warnings before doing the obvious — i.e., Running the latest App called and published by “SmartThings” to run against their “SmartThings” system?

Having 2 radically different Apps with the same name that apparently have substantial implications if the wrong one is used - is inviting a reasonable mistake to be made by thousands of customers.

It’s like putting a man/woman :wc: bathroom symbol on an emergency exit right next to a similar looking door with the same symbol. Plenty of people will reasonably open the “wrong” door, even if it has a small print sign on it saying not to use it.

Intuitive form, symbols and titles always trump detailed instructions.

Never underestimate the inability or lack of interest of your customers to read when they don’t feel it is absolutely necessary.

The App could have checked (via login ID or Hub ID) if the customer was a candidate for the new App yet and force directed them to the old as applicable.


I stand corrected it said update the app. New things are coming or something to that affect.

This was the email that was sent to the majority of SmartThings customers about it:

Wow, hiding my (post for telling the truth. You know what withdrawn by author,

As for your original post, it was flagged by several community members for you dropping the f bomb multiple times in a post. No matter how frustrated or upset you are with ST (and nobody is argung your right to be upset), there’s a better and more tactful way to get your point across. :slight_smile:

So…I didn’t know there WAS a community until today. I registered and started poking around. The only “support” I have used thus far is a live chat session shortly after I bought the hub and started using it. I was looking for a forum of some sort to find an answer to a problem…

I have a fairly new ST setup (only a couple months) and it has been working great with the “Classic” app which I installed a couple months ago.

A week or two ago I got the “new things coming” email. I saw the message about not having to do anything until I was told. Several more days go by without an issue.

Then the Classic app just stopped working. Like it was locked up or couldn’t connect somehow. It would eventually time out and say I could try again or log out. I tired both. Once I logged out, I couldn’t log back in. It went on for a day or so. I was able to log back in then, but I couldn’t control anything. That went on for another day or two.

All this time I had no idea there WAS a forum and the chat folks are only there during normal business hours. I haven’t had time to reach out so I lived with it.

After a couple days I thought to myself “well maybe they shut it off and moved me to the NEW app without notifying me?”

So I downloaded the app (Classic was still broken) and it let me log in. However, it hasn’t worked right since I installed it. It would see some devices not others. It would turn some on or off but not others. It hasn’t worked with my garage door opener ever. It was junk.

Now I find this forum and see it’s not just me. I also see there are even login issues with the old app which I had already deleted from my phone.

Just for kicks after poking around in here I reinstalled the old app and all is working again…:wink:


Not sure that was sent to everyone. The official knowledgebase article on the new app says that people with the Samsung connect home Wi-Fi system should use the new app. I don’t think they got the same email.

New ADT customers should use the SmartThings Classic application. We are still working to ensure ADT features are fully supported in the new SmartThings app.
Samsung Connect Home customers should use the new SmartThings application.


In the case of that poster, that was the email sent to him as he stated before he deleted the post.

I will reword to majority though. :slight_smile:

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FYI: From your post in the other thread that is similar to this one, goto status.smartthings.com and then Subscribe. Whenever there is an outage or issue reported, you will then be notified via email.