Smartthings Classic app stopped working and 3rd party smart apps as well like webcore


(James Lally) #1

recently I have been unable to control anything from the smartthigns classic app. I still see updates, doors open/close, motion sensor, switches on and off but I cannot initiate a change from the app. Also, all of the rules from webcore no longer work. Whats odd is the built in smarthings automation, lighting automation, still seems to work. example, I have a power outlet that will come on when I switch on a light from the wall, outlet is only connected to the switch via the hub.

I tried power cycling the hub (remove power and batteries) when it comes back up everything works but then eventually stops.

I emailed support but have yet to hear anything back. I took a look in the forum but didnt seem to find a similar problem.

any help or insight would be appreciated.


(jkp) #2

Did you reboot your router to see if that has any effect? What is the color of the led light on the ST hub?

(James Lally) #3

yes, tired the reboot. Everything works for a short period of time then the rules and app stop working again. the color on the hub is green.


(James Lally) #4

one more thing. If I hit the refresh button in the classic app I can see the corresponding line on the live logging page of the IDE. However, the on/off button does nothing

(James Lally) #5

Thought I would follow up on this. After the smartthings support folks got back to me they told me it looked like I had 3 devices that were causing errors. I removed them and rebooted the router and all is fine now. What I find interesting is that I didnt know these devices were causing any errors. Two of them have been powered off for months and the 3 had been in a weird state for months as well with no issues. eh oh well. its working again and I think the moral of the story is keep your device list clean :slight_smile: