Smartthings cannot find Qubino Flush Shutter


#1

Hello! I’m trying to add a Qubino Flush Shutter to my Smartthings, but it cannot find it. I wired it as shown in the diagram below. The Qubino instructions say to press the button that leads to the L1 lead 3 times in short succession to put it in pairing mode. That doesn’t seem to work. Please help.


(Jimmy) #2

Have you tried a general exclusion to reset it?


(Eric) #3

as I understand it, general exclusion would remove its existing pairing from the ST hub . An actual reset of the device itself would require a specific procedure that varies by manufacturer and device.


(Jimmy) #4

Some devices are used, or tested at the factory, so they think they’re paired. A general exclusion wouldn’t hurt.


#5

I got it paired. I think the antenna was too bundled up. It’s showing up in the Smartthings app now, but the roller shade doesn’t move when I use the app to open or close it. The roller shade does work with the momentary contact switch.


#6

Would someone please help me? Qubino support didn’t respond to my email. The Flush Shutter shows up in the Smartthings app, but it doesn’t respond to the commands.


(Jimmy) #7

Where did you purchase it from? They may offer support.


#8

Amazon. I just posted my question there.


(Jimmy) #9

Was The Smartest House the seller On amazon?


#10

Yes, it was The Smart House. I’ll try reaching out to them. Thanks!


(Jimmy) #11

Email their support or try here @TheSmartestHouse


#12

Did you install a custom device handler for the module before adding it?

If not, please try this one: https://github.com/inpier/inpier-devicetypes/blob/master/devicetypes/Qubino%20Flush%20Shutter%20with%20Alexa

If you haven’t installed custom handlers before, please get in touch with our support for step-by-step instructions.


#13

Thank you for assistance. TheSmartHouse helped me resolve my issue. The tile on the shower wall was blocking the signal.