Smartthings cannot find Qubino Flush Shutter

Hello! I’m trying to add a Qubino Flush Shutter to my Smartthings, but it cannot find it. I wired it as shown in the diagram below. The Qubino instructions say to press the button that leads to the L1 lead 3 times in short succession to put it in pairing mode. That doesn’t seem to work. Please help.

Have you tried a general exclusion to reset it?

as I understand it, general exclusion would remove its existing pairing from the ST hub . An actual reset of the device itself would require a specific procedure that varies by manufacturer and device.

Some devices are used, or tested at the factory, so they think they’re paired. A general exclusion wouldn’t hurt.

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I got it paired. I think the antenna was too bundled up. It’s showing up in the Smartthings app now, but the roller shade doesn’t move when I use the app to open or close it. The roller shade does work with the momentary contact switch.

Would someone please help me? Qubino support didn’t respond to my email. The Flush Shutter shows up in the Smartthings app, but it doesn’t respond to the commands.

Where did you purchase it from? They may offer support.

Amazon. I just posted my question there.

Was The Smartest House the seller On amazon?

Yes, it was The Smart House. I’ll try reaching out to them. Thanks!

Email their support or try here @TheSmartestHouse


Did you install a custom device handler for the module before adding it?

If not, please try this one:

If you haven’t installed custom handlers before, please get in touch with our support for step-by-step instructions.

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Thank you for assistance. TheSmartHouse helped me resolve my issue. The tile on the shower wall was blocking the signal.

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Dear @TheSmartestHouse I have the same problem. Bought 2 Qubino Flush 2 from you guys over eBay.

I am feeding the Qubino with 24VDC and install all the handlers I’ve found, but I can not see the device for pairing in the Samsung Classic App.

I am using a V3 hub, US version. Could you please give me a hand?

Hi William,

Have you tried general exclusion or factory reset to make sure it hasn’t already been added to this or other network before?

Thanks for the feedback, here are some conclusions.

I am trying to use the device as a dry contact to activate some remote control push buttons.

  1. It is impossible to pair/exclude the device when it is feeding with 24VDC. It only happens when it is feeding with 220VAC.
  2. Using the DH from Eric Maycock the devices can be paired using the instructions below:
  1. Once paired (turning on and off many times) the devices seems to work well using the classic app. The main device and the child can be turned on and off independently, although every time I’ve tried to do the same in the new AP the hub restart/reboot itself.
  2. I disable the Secure Mode in the Hub’s options and the new Smarthings app was able to turn on and of the main Qubino device. For the childs it says the device can not be reach, and it shows a message of “Checking status” all the time.

Hi William, would you mind reaching out directly to our support with your order number so we can verify exactly which Qubino model we’re dealing with and if it’s the right fit for the application? This will also allow us to examine any possible changes to the device handlers that would eliminate the issues you’re seeing with the new app.

One question…if you change position of blinds by pressing physical button, is that change visible in smartthings app?


Yes, the change is visible in the st app as long as you refresh.

Hi. I have a ST hub working for more than one year now. My network includes several devices, including 5 Qubino (1D Relay, and Flush shutter). Everything is working fine.
Recently I bough 2 more qubino devices (one 1D Relay and one Flush Shutter ) and cannot make the hub detect them.
Both devices are working fine because I tested them with other hub. Naturally, I’ve tried everything, from factory reset, exclude them using other hub, etc. But no success at all.
Does anyone has an idea about what can be done?