nathancu
July 18, 2022, 12:16am
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All, an update on SmartCam situation due to the problem noted below is the reason Smartthings no longer works for this Camera. smartthings access the camera via IP - this is now blocked and why the camera is no longer usable.
I eventually found after a long discussion with Smartthings that the people to contact is Hanwha Techwin’s which is who now owns the SmartCam technology - using Samsung’s logo with permission ( they used to be part of Samsung but were split out from the company and sold to Hanwha Techwin ) I managed to track down this number “00800 801080 22” this is a free international number. After a chat with a very nice friendly guy, I was advised that because my camera was having the issue of permanent red light that the firmware update must have caused this error and to go b…
Short version. They don’t support the SmartCam anymore. Since before 2018… A firmware update for security disabled the stream the device needed to work with SmartThings. Considering its age they opted not to fix that problem.
Is now e-waste.
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