All, an update on SmartCam situation due to the problem noted below is the reason Smartthings no longer works for this Camera. smartthings access the camera via IP - this is now blocked and why the camera is no longer usable.
I eventually found after a long discussion with Smartthings that the people to contact is Hanwha Techwin’s which is who now owns the SmartCam technology - using Samsung’s logo with permission ( they used to be part of Samsung but were split out from the company and sold to Hanwha Techwin ) I managed to track down this number “00800 801080 22” this is a free international number. After a chat with a very nice friendly guy, I was advised that because my camera was having the issue of permanent red light that the firmware update must have caused this error and to go back to my vendor because the camera comes as standard with 2 years warranty. ( he did say should that fail to work they would do a goodwill under warranty replacement but that it would be a refurb and I would have to take on the cost shipping the device )
but to be clear he was adamant the reason that the camera is now unsupported is that the latest firmware disables the IPstream access needed by Smartthings. So it does look like this Camera is now defunct when it comes to the Smartthings platform due to safety concerns. and sadly I won’t be holding my breath for Samsung to reverse this choice or actively support this camera going forward. I will look to return my broken product and I advise that you also do this if you feel the camera is not fit for purpose due to intentional crippling if hardware/software ( even if it was for good reasons …i.e safety )