We regret the inconvenience caused. I would like to inform you that you have reached Samsung SmartThings Support Team, Unfortunately, we do not have access to changing Samsung accounts country specifically. I recommend you reach out to our Samsung Accounts department at via email/chat at https://www.samsung.com/us/support/account/help/#!/ (right side of the page) and they can help get you taken care of.
In chatting with Samsung , they cannot help me either and tell me to call Samsung instead:
Please contact them at 1.855.795.0509.\n \nThey are open between 8am-11PM CST Mon-Fri, 9am-10pm Sat- Sun CST.
Is this ‘really’ an issue that is not readily changeable and requires this much effort?
FWIW hitting the country code issue was the straw that moved me over to Hubitat. Despite the various other issues I might have grinned and borne it with Smartthings, but when I found I was going to have to re-pair all my kit in any event…
Samsung finally got the Country Code changed! The only form of support that ‘helped’ was the verbal phone call to 1.855.795.0509. No form of text, chant or email ever resulted in anything other than deferring back to the calling.
You will be placed on hold, BUT… there is a call back functionality that I took advantage of!
The end result, for me at least, is that that now my system is located in the United States again.