Changed country in my Samung account by mistake

Apps & Clients SmartThings (Samsung Connect)
1

I changed the country in my Samsung account. As a result, I lost access to all connected smartthings devices.
I don’t care what country is listed in my profile. I should never have changed it in the first place, because in practice it does not matter to me. Now I can’t change it back until 180 days have passed. In any case, I don’t know if it would make all devices reconnected.
I can’t easily reconnect them manually since they are located 3.5 hours flight away.
Is there any way to solve this problem?

2

If you haven’t already done so… I would recommend reaching out to Support. in the ST app, tap on Menu and select Contact us to find the contact methods available to you. Or since it involves your Samsung account, you can go to Samsung’s website and scroll to the bottom of the page for Support. Good luck!

tagging @Itati

1 Like
3

Hi @Kjell

The recommendation is to go through Customer Support, but if you do not receive the necessary assistance, you can contact us again.

4

I thought this was the right place to address such an issue. Can you give me the contact details for the correct customer support?

Kind regards

Kjell A. Hauge

6

Hi @Kjell

You can contact them by following any of these paths:

From the ST app

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Error reports”
  4. Select the topic related to your issue and follow the steps to submit your support request

Through the SmartThings Web page

  1. Enter this page
  2. Select the topic that is more accurate for your case
  3. Follow the steps presented to submit your support request