Smartthings Samsung account set to the wrong country. No way out but a complete wipe and reload

As naggy as this is, I wanted to air out a huge pita issue that has a programmatically simple fix but as a user I have no way to fix it.

Somehow when migrating from ST classic to ST on samsung account the samsung account got set to the country code “Germany”. I have a shield TV as a hub so now NOTHING can be added via the new mobile app.

Long story short, programmatically there is a single field in a database at samsung that is the source of all of my woes but no one, (apparently) can change that field.

I’ve been told that instead of changing my country to USA, I must remove every single switch, dimmer, light bulb, remote, button, and so on in my entire house. Something like 100+ devices or so. Wipe the hub and factory reset, create a new account with the correct country code, re-add every single device, recreate all of the custom code to get my in-wall buttons working again, re-add all of the smart apps, and reconfigure every app, scene and smartapp to work the way I’d like them to work. This, of course, because there is no backup option. Nor is there an option to move my smartthings service from one samsung account to another.

So Samsung shuns about 30 minutes of tech-time needed to change a teensy country code on my account, while instead, I have to go through a week of asshattery to redo everything I’ve ever done on my network… Plus I’m signed up for this week of asshattery next time some wierd issue crops up.

mmn. Nah.

If I get to the step of resetting my hub, it’ll be to re-add every device to a different hub and ditch samsung all together. As soon as I post this, in fact, I’ll search again for another competitor that fits my needs.

In business these are the kinds of issues that create a waterfall event. It happens when a company leans on an innovative product without going back to address the minor pitfalls over time. Instead, because of the command of their market segement bean counters and accountants enjoy a period where they can cut corners and see graphably positive results. The numbers look good for all the skrimping and saving but they’ve managed to create a very fickle client base in the process.

Everyone who buys their stuff is only buying thier stuff for a set of benefits that are rapidly being redeveloped by compeditors. In fact, the frustration this causes tends to INSPIRE people to start thier own business to compete. Eventually a competitor catches up and a sell off becomes inevitable.

It’s been years since this issue has cropped up. I’ve stopped expecting a decent reply. All I know is I absolutely depore everything “Samsung” because they always seem to come locked up with these kinds of issues. Extra software on the phones and tablets. Short product lifetimes. Product abandonment. Etc.

In fact, now that I think about it, if I ever were to buy another samsung device I’d have to create a completely different account for it because this account is permanently locked in Deutschland.

Very unfortunate! This is at least the second report of this issue recently, although in that case it was a new customer. :disappointed_relieved:

They have some method to do this, but it involves wiping the whole account.

21st century and you still have to stick to a single country. I have lived permanently in 3 different countries and have visited for extended periods many others due to work reasons. I couldn’t cope if I should have changed the country assigned every time.

Google allows you to change your country assigned to your account once every year and allows you to have multiple accounts assigned to your phone with different countries.
Samsung meanwhile allows only a single Samsung account on your phone.

On the other hand, the services provided are limited to the country due to legal reasons, so the limitation is understandable till a point, but your rant is valid.
But meanwhile if you buy a phone in the UAE and use it in your home country, with an account assigned to your home country, the phone still will be bloated with apps for the UAE and not apps available in your account’s country. Nobody can understand the logic behind this…

I am completely agree with your comments on the product lifetime and abandonment as well. Samsung does that all the time, selling products with features printed on the box and half year later the feature has been already removed. (I have an older TV for what I have bought a camera for Skype calls, that is just a scandal how features have been removes.)

If you are considering other solutions, look at Hubitat, but as someone highlighted recently, their exit plan is unknown.

Do you have a support ticket reference number?

The Samsung Account support team should be able to assist with this. In my experience the account is wiped though.

If you haven’t already, I’d recommend contacting the Samsung Account team here and select “Samsung account” as the service:
https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do

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I have the same problem but I don’t remember if it started after I migrated from using a SmartThings account to a Samsung account. Somewhere along the way my Samsung account region was set to India. I had it updated to USA but they told me that in their “IoT cloud” this cannot be updated that the only way to set it up as USA is to create a new Samsung account and set everything up from scratch (of course after I reset everything on the original account).

The new SmartThings app doesn’t let you invite people from a different region so even though my account is in English and I don’t really care that it’s set to India on the backend I can’t invite other members to my SmartThings location who have a Samsung account set to USA in the backend. Since the old app is going away I will need to be able to invite other users in my home that use the app. I have a ton of devices and custom DTH’s etc. It’s going to be a hassle to set up everything all over again. I will set it all up via the new app since the old one is being phased out.

I have been playing around with Home Assistant. I’m tempted to switch to a more DIY self-hosted solution so that I’m not relying on a cloud system. Anyway, that’s a whole thread of its own.

I had the same issue. My account was set in Germany and I had no way to change my address/location to the US when we moved here. Stupid really! So I created a whole new account in the US with a different email address. I called Samsung but they couldn’t make the change. really silly.
They should fix this.

@blake.arnold, this issue should be resolved somehow as many people move countries during their life, and have partners from different countries as well. This is an extremely narrow-sighted feature by Samsung. It requires a different level of engagement by Samsung to be resolved in the future.