For years, my Country has been incorrectly set to Korea. I updated my Country in my profile and now I just get this error message. I understand that changing the Country will cause SmartThings to not function. But I’ve setup a new email and trying to setup a new account in SmartThings but the stored data reverts back to my current account. I have so many Samsung devices in my home this is very painful.
Can anyone provide me with help or tell me how to either get my current account setup or to create a new account to use so I can get this working?
I would recommend contacting ST support at this point.
I believe the only way to change country is a full reset of the hub as well… which means you would need to start from scratch. But that was the case previously but I don’t know if that still holds true with all the recent changes going on. I have a feeling it still applies.
Contact ST support. In the ST app, tap on Menu and select Contact us to find the methods available in your region. Always possible they can manage it on the backend and you don’t need to reset.
Why would you design a system that allows you to update and correct your profile that then makes the application not work. Correcting the Country from Canada to the USA which is where I actually live should not have done this.
This is extremely frustrating. First my SmartThings hub failed and I replaced it with the required Aeotec hub. Got everything back working. Noticed the Country code was incorrect so corrected it in my profile page. Now I get a message saying “You changed your Country. While your change is being processed you will not be able to use SmartThings”. This is insane…it’s been over a month now.
I was just confused by the following from your first post.
It use to be… you would need to get Samsung Support to adjust the country on the Samsung account. You said Korea in the first post of the thread and Canada in your first post today but that doesn’t matter. That would put your phone in the proper region as it is tied to the account. Then you would need to factory reset the hub and add it back to your Samsung account that is in the correct region. It has been years since we (I) last saw this particular issue so my recollection of the details may be off or possible things have changed on the back end.
Possible that changing it on your profile resolves the issue and you only need to hard reset the hub. I was hoping Support would have offered you a solution. If you want to try…. Hard reset the hub and add it back to see what happens. Do you know how to factory reset?
