I’ve been using Smart Lock Guest Access in the new SmartThings app for a couple of months now and have been having an issue with it lately. I can no longer Lock and unlock my deadbolt from the app (Schlage Z-Wave Plus). In addition, when I tap on its heading or anywhere in the tile other than the Lock/Unlock all button it gives me a pop-up message saying “Couldn’t download Smart Lock Guest Access”. Try again.". I believe that it used to show me the status of the Lock (online, offline, etc) when I tapped it. You can see the message at the bottom of the attached screenshot.
Oddly, when the lock is manually toggled I still get the notifications for it.
I don’t see a way to remove the Smart Lock feature so that I can re-add it. I so have the deadbolt set up in the old app with “Smart Locks” and it’s not working there either. The only thing that has changed is that my phone updated to Android 10. Could that have something to do with it?
Any ideas? TIA!
Edit: Using the SmartThings v3 hub.