Smart Home Monitor Not Working Properly


(Ryan Adams) #1

Here’s my issue.

I set up Smart Home Monitor. I am using the Smart Home Motion Sensor and have it setup that if there is motion and it is set to “Away” and the motion sensor is activated, it will alert me on my phone.

However, when I disarm (especially when not at home), it says “disarm”, but continually sends me alerts letting me know there is an intruder. I dismiss the alert and it continues to alert me.

Help me with this?


(Geko) #2

Please, don’t blame Smart Alarm for the Smart Home Monitor problems. :wink:


(Tim Slagle) #3

Hey Ryan, Reach out to support (support@smartthings.com) and they can help get you sorted out. Might just be as simple as a uninstall and re-install.

(Also renamed the topic to avoid confusion with @geko’s app)